Business Analyst

At HealthNet Homecare, we deliver specialist homecare services that support patients to manage their treatment safely and confidently in their own homes. This includes the delivery of medication and clinical support at home, across a range of therapy areas, including rare and orphan diseases.

Supporting over 240,000 patients across the UK, our teams work closely with healthcare professionals to ensure treatment is delivered safely, reliably and in line with clinical standards.

Our purpose is to make patients' lives easier by reducing the complexity of managing treatment, ensuring they feel informed, supported and confident they are in safe hands at every stage of their care.

We are seeking a dedicated Business Analyst professional to join our dynamic Projects Team. This role focuses on supporting the Internal IT team and the wider business by scoping requirements for IT change requests and projects. The ideal candidate will excel in communication and requirement gathering, ensuring high-quality project delivery for our customers, patients, and colleagues.

If you're looking for a role where your work has a genuine impact on patients' everyday lives - and where care, safety and accountability truly matter - HealthNet could be the right fit for you.

Please note: This is a hybrid role based at either our Swadlincote or Featherstone office. During the initial probation period, successful candidates will be required to work on-site four days per week. Following successful completion of probation, this will reduce to three days on-site.

As part of your application, please include a cover letter outlining your relevant experience, particularly your experience in gathering requirements from key stakeholders.

Main Responsibilities

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
• Process Analysis: Analyse current business processes and workflows to identify inefficiencies and areas for improvement.
• Solution Design: Develop and propose solutions to address business needs and improve processes.
• Documentation: Create detailed documentation, including business requirements, process maps, and functional specifications.
• Stakeholder Communication: Communicate effectively with stakeholders to ensure alignment and understanding of project goals and requirements.
• Project Support: Support multiple projects and change requests simultaneously, ensuring deadlines are met with strong time management skills.
• Testing and Validation: Participate in testing activities to ensure solutions meet business requirements and are implemented correctly.
• Training and Support: Provide training and support to end-users to ensure successful adoption of new processes and systems.
• Continuous Improvement: Identify opportunities for continuous improvement and contribute to the development of best practices.
• Primary Liaison: Act as the main point of contact within IT and the business for project and change request scoping.
• Travel: Travel between our sites in Featherstone and Swadlincote as needed.
• Compliance: Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
• Ad Hoc Tasks: Carry out any reasonable requests given by appropriate persons.
• Strategic Alignment: Ensure daily activities align with the Company strategy and strategic objectives.
• Quality Assurance: Maintain high standards of work and adhere to HealthNet's procedures and policies.
• Professional Development: Engage in personal professional development and attend mandatory training.
• Representation: Present the Company positively at all times with internal and external clients, customers, and staff.
• Policy Compliance: Adhere to the Company's HR policies and Health and Safety policy at all times.
• Flexibility: Work flexibly and efficiently to meet internal and external customer needs while maintaining the highest professional standards.
• Confidentiality: Maintain confidentiality and security at all times.
• Regulatory Compliance: Understand, identify, receive, and report all adverse events, product quality complaints, and other reportable patient safety events in compliance with pharmacovigilance regulatory and contractual requirements (training provided).

What experience and skills are we looking for?

Desirable

• Previous experience working in a Business Analyst (BA) role.
• Experience gathering and translating business requirements, particularly within finance or commercial functions.
• Knowledge of process improvement methodologies such as Si