Requirements gathering and business process analysis
Workshop facilitation and stakeholder management
Process mapping and documentation
ITIL Foundation knowledge
Data analysis and reporting
User story and acceptance criteria creation
Excellent communication and presentation skills
Roles & Responsibilities
Bachelor's degree in computer science, engineering, information systems, or a related technical field; master's degree preferred.
5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.
Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy
Experience working with CI Data Owners to define, document, and implement CI Data audits
Education: Bachelor's degree in computer science, engineering, information systems, or a related technical field; master's degree preferred
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.