Business Analyst

Payrate: $52.00 - $53.00/hr.
 
Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.
 
Responsibilities

• Maintain vendor relationships and act as a business analyst for non-IT projects.
• Carry out organization’s operation functions including Customer’s VOC Management, review of contracts, and operational project support.
• Provide B2B CARE Department Operations Support and business planning support.
• Support projects including status tracking, documentation, and detail updates.
• Collaborate across departments to provide B2B customer satisfaction.
• Develop B2B dashboards for internal and external stakeholders.
• Prepare reports for Senior leadership and Global HQ office.
• Develop and improve B2B service processes along with B2B customers’ expectations.
• Engage in strategical thinking and collaborative preparation for team’s targets.
• Manage inventory and forecast parts demand.
• Provide day-to-day operational support.
• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals, and contract supplements.
• Set up project and work breakdown structures.
• Establish and document business processes.
• Track project budgets and expenditures, monitor transaction controls, and costs against budgets.
• Predict potential budget overruns and offer solutions.

 
Qualifications

• 3-5 years of related administrative and project management experience.
• BA/BS in Business, Finance, or a related field is required.
• 5-7 years of experience required.
• Must have demonstrated project and program management skills.
• Proven experience in successfully planning and executing large projects and/or events.
• Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels.

 
Skills

• Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Experience with Microsoft Standard Office Suite; Enterprise Application experience a plus.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $52.00 - $53.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
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