Our client, a IT Services and Consulting company, is looking for a Business Analyst – Process Automation & AI Transformation for their Coppell, TX location.
Responsibilities:
The core of this role is manual glue mapping: systematically extracting the decision logic, routing rules, escalation patterns, and tribal knowledge currently carried by operators across 28 disconnected systems and translating each human step into one of three classifications — a system event the platform handles automatically, an AI agent decision, or a genuine exception requiring human judgment. This mapping work is time-sensitive and irreversible; once operators are displaced, the knowledge is gone. Getting it right is what makes the automation actually work.
Beyond mapping, the BA owns requirements elicitation and documentation, Agile backlog management, user story authoring, UAT strategy and full execution, and weekly stakeholder reporting to operations leadership.
Requirements:
Seeking an experienced Business Analyst to join a large-scale process automation program replacing manual operations across a complex, multi-system enterprise environment.
8+ years BA experience on process automation or systems transformation programs
Demonstrated ability to extract undocumented, operator-held knowledge through interviews and observation — not just reading SOPs
Experience classifying manual process steps for automation: what becomes a system rule, what becomes an AI decision, what stays human
UAT ownership (not coordination — you write, execute, and sign off test cases)
Good knowledge of BMAD to author stories and backlog management
Comfortable reading API specs and event flow diagrams to spot requirement gaps
Strong written communication across US/India time zones
8+ years BA experience on process automation or systems transformation programs
Comfortable reading API specs and event flow diagrams to spot requirement gaps
UAT ownership (not coordination — you write, execute, and sign off test cases)
Good knowledge of BMAD to author stories and backlog management