Job Description
Our client, a IT Services and Consulting company, is looking for a Business Analyst – Process Automation & AI Transformation for their Coppell, TX location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- The core of this role is manual glue mapping: systematically extracting the decision logic, routing rules, escalation patterns, and tribal knowledge currently carried by operators across 28 disconnected systems and translating each human step into one of three classifications — a system event the platform handles automatically, an AI agent decision, or a genuine exception requiring human judgment. This mapping work is time-sensitive and irreversible; once operators are displaced, the knowledge is gone. Getting it right is what makes the automation actually work.
- Beyond mapping, the BA owns requirements elicitation and documentation, Agile backlog management, user story authoring, UAT strategy and full execution, and weekly stakeholder reporting to operations leadership.
Requirements:
- Seeking an experienced Business Analyst to join a large-scale process automation program replacing manual operations across a complex, multi-system enterprise environment.
- 8+ years BA experience on process automation or systems transformation programs
- Demonstrated ability to extract undocumented, operator-held knowledge through interviews and observation — not just reading SOPs
- Experience classifying manual process steps for automation: what becomes a system rule, what becomes an AI decision, what stays human
- UAT ownership (not coordination — you write, execute, and sign off test cases)
- Good knowledge of BMAD to author stories and backlog management
- Comfortable reading API specs and event flow diagrams to spot requirement gaps
- Strong written communication across US/India time zones
- 8+ years BA experience on process automation or systems transformation programs
- Comfortable reading API specs and event flow diagrams to spot requirement gaps
- UAT ownership (not coordination — you write, execute, and sign off test cases)
- Good knowledge of BMAD to author stories and backlog management
- 8.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Coppell, TX |
| Industry | Management Consulting Services |
| Salary | $60.71 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Acceptance Testingunmatched
- Agile Programming Methodologiesunmatched
- Application Programming Interface (API)unmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Backlog Prioritizationunmatched
- Business Analysisunmatched
- Business Processesunmatched
- Documentationunmatched
- Health Planunmatched
- Information Technology Consultingunmatched
- Leadershipunmatched
- Process Analysisunmatched
- Standard Operating Procedures (SOP)unmatched
- Strategic Planningunmatched
- Test Caseunmatched
- Writing Skillsunmatched
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