Business Analyst - Process Engineering

The Business Analyst serves as the bridge between business stakeholders'' operational needs and the Process Engineering Team''s delivery capability. This role brings deep experience in requirements elicitation, process documentation, and business case development-ensuring that every engagement is grounded in clear, measurable business problems and aligned with Wynn''s strategic priorities. The BA works closely with the Product Manager on intake and prioritization, with the Executive Director on engagement kickoff, and with the Process Engineers throughout delivery to validate that solutions are building the right thing for the business.

What You Own

Demand Identification & Requirements

• Partner with G&A business leaders across Finance, Operations, and other departments to uncover, articulate, and document operational pain points and improvement opportunities.
• Conduct current-state process analysis and interviews-documenting how processes work today, where bottlenecks exist, and where manual work could be reduced or eliminated.
• Translate business problems into clear, measurable requirements before design or build begins-ensuring alignment on what success looks like.
• Develop business cases that quantify the value of proposed solutions-articulating hours saved, error reduction, risk mitigation, and cost avoidance in terms business leadership understands.
• Document discovery findings and present business case recommendations to the Product Manager and the VP for prioritization and intake.

Requirements & Process Documentation

• Create detailed process flow diagrams documenting both current-state and future-state operations-at a level of detail that enables the Process Engineers and Executive Director to design and build solutions with confidence.
• Develop business requirements documents (BRDs) and functional specifications that capture decision logic, exception handling, audit trail requirements, and regulatory or compliance considerations.
• Document data flows, system integrations, and dependencies so that the Process Engineering Team can identify what tooling is required and when code-based development may be necessary.
• Prepare stakeholder impact assessments-identifying who in the organization will be affected by process changes and documenting change management requirements.

Stakeholder Partnership & Delivery Support

• Maintain ongoing relationships with business stakeholders throughout engagement delivery-answering clarification questions from the Process Engineers, validating design decisions against business intent, and ensuring stakeholders remain engaged and supportive.
• Facilitate working sessions and requirements validation workshops with business teams during design and UAT phases.
• Support UAT planning and execution-designing test scenarios grounded in real business workflows, validating that solutions deliver the promised business outcomes, and documenting test results.
• Partner with the Product Manager on post-implementation validation-confirming realized benefits match what was promised in the business case and identifying lessons learned.

Where Your Expertise Gets Called In

• Engagements where requirements are complex, multi-department, or where compliance and audit trail requirements are material to the design.
• Engagements involving external stakeholders (Finance, Risk, Audit, Legal) where formal documentation and change impact analysis are required.
• Any engagement where process complexity or regulatory requirements suggest that code-based development may be necessary-BA documentation is critical for scoping work with Global AI Engineering.
• Intake and discovery phases across all engagements-early BA involvement ensures business problems are fully understood before commitment to delivery.

What This Role Does Not Include

• Defining the future-state vision at a function level (owned by the VP, working with G&A business leaders).
• Building solutions-translating requirements into designs, implementing in Power Automate, or developing code (owned by Process Engineers, and Global AI Engineering).
• Program or project management-tracking schedules, managing timelines, or overseeing delivery cadence (owned by the Program Manager).
• Final design or architecture decisions-BA recommendations feed into the Executive Director, who, with the Process Engineers, presents a recommended build to the Product Manager and the VP.

How You Contribute to the Mission

You are the voice of the business inside the Process Engineering Team-ensuring that every dollar spent on engagement work is solving a real, quantified business problem. By translating business language into technical requirements and technical design back into business outcomes, you make sure the team is building what the business actually needs, not what we assume the business needs. Your documentation and requirements discipline accelerates delivery, reduces rework, and ensures that when solutions go live, stakeholders understand what has changed and why.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Finance, Industrial Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience as a Business Analyst, Process Analyst, Management Consultant, or similar role focused on business process improvement and operational transformation.
• Demonstrated experience eliciting, documenting, and validating complex business requirements across multiple stakeholder groups.
• Strong expertise in process mapping and process documentation methodologies, including current-state and future-state workflow analysis.
• Proven ability to build and present business cases that quantify operational benefits through cost avoidance, productivity gains, risk reduction, and process efficiency improvements.
• Experience facilitating stakeholder interviews, workshops, discovery sessions, and requirements validation meetings.
• Strong understanding of User Acceptance Testing (UAT) planning, test scenario creation, defect tracking, and business validation processes.
• Exceptional analytical, organizational, problem-solving, and critical thinking skills.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Strong proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Visio.
• Must be 21 years of age or older.

Preferred Qualifications

• Experience within hospitality, gaming, resort, entertainment, or highly regulated industries.
• Experience working alongside software development, automation, data engineering, or AI engineering teams.
• Familiarity with project delivery methodologies including Agile, Waterfall, or Hybrid approaches.
• Knowledge of compliance, audit, risk management, and internal controls frameworks.
• Experience utilizing business intelligence and reporting tools such as Power BI, Tableau, or similar platforms.
• Professional certifications such as:
• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• Lean Six Sigma Green Belt or Black Belt
• PMP (Project Management Professional)

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.