Analysis Skills, Business Analysis, Business Solutions, Communication Skills, Conservation, Contract Management, Customer Satisfaction, Customer Support/Service, Energy Efficiency, Energy Engineering, Forecasting, Identify Issues, Maintain Compliance, Metrics, Options Analysis, Process Improvement, Process Management, Product Management, Systems Analysis, Writing Skills
Location: Raleigh, NC 27601 (Hybrid)
Duration: 12 Months+
Job Description:
Hybrid- Must have ability to review and work with data and calculations for energy usage and savings.
Analyses company functions, processes, and activities to support the Non-Residential portfolio of energy efficiency products and services to ensure regulatory compliance, accurate metrics, to maximize EBIT and improve customer satisfaction.
Typical functions: Utilizes available system resources and analysis to support managements interest for increased product and service performance.
Reviews and analyzes information, forecasts, schedules, systems, processes, procedures, and customer application flow.
Studies overall effort regarding program status, escalation, and management of application process.
Determines most useful business solutions for the company, our customers and recommends best course of action to support the program goals.
Act as point of contact for the team. Performs duties concerned with the design and improvement of process for accessing energy efficiency solutions, and works closely with management, program leaders, vendors, energy efficiency engineers and contracted program administrators.
Provides analysis of customer applications and manages the end-to-end process. Leads trouble shooting with system issues and application reviews.
Supports team as subject matter expert with respect to program, process, and communications.
Serves as liaison with building owners, architects, private contractors, and engineers to understand their energy conservation goals and gather the information to analyze energy saving options.
Manages portfolio of projects at different stages of the application process, including resolution of customer or contractor issues.
Troubleshoots, reports, and tracks system related issues and process challenges.
Escalates to program team as appropriate. Will require excellent written and communication skills, critical thinking, and ability to work effectively across multiple jurisdictions.
Systems/Tools: Custom Client application
Tech or Engineering degree a plus.
Qualification Assessment
Must Have
Education Requirements
Bachelor's Degree
Yes
Mobility Classification
Hybrid teammatese
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