Business Analyst (Property Management Systems)

Description

Job Overview:

The Property Management System Business Analyst will work as a self-starter who is capable of identifying system needs through integration with end users; create project plans based upon requirements and timelines. The Property Management System Business Analyst will lead small projects from end to end, play a key role as the power user communicating between end users and strong technical developers, and is able to work across multiple initiatives simultaneously. Additionally, this individual will work extensively with field users to know and understand their business needs and anticipate technology solutions to assist in delivering sound systems solutions.

Purpose:

Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Confers with personnel to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data output, how data is to be summarized and formats for reporting
• Administers assigned systems at the corporate level and provisions administrators/power users at the property level
• Facilitates software updates, upgrades and maintenance at the server level
• Functions as technical contact for support escalation regarding assigned systems and their respective interfaces
• Facilitates instructional training for assigned systems
• Writes detailed descriptions of user needs, program functions and steps required to modify or develop the computer applications
• Reviews system capabilities, workflow and scheduling limitations to determine if the requested functionality is possible within the existing application
• Studies existing information processing systems to evaluate effectiveness and develops new processes to improve production or workflow as required
• Prepares workflow charts to specify in detail operations to be performed
• Conducts studies pertaining to new development of application and processes to meet current and projected needs
• Plans and prepares documentation and instructional manuals, as needed
• Corrects system application errors after implementations
• Directs and coordinates work of other project resources as required to meet project goals
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Bachelor’s Degree in Business Administration, Computer Science, or Related field– required
• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• OR Five ( 5 ) years’ direct work experience– required
• Two (2) years’ experience operating a Hotel Property Management System (PMS) or as a BA in a PMS environment-required
• Five (5) years related work experience in a Casino/Hotel environment– required
• Experience with Opera or LMS for Hotel/Resort of 200 + rooms– required
• Strong technical knowledge of network and PC operating systems
• Working knowledge of current network hardware, protocols, and standards, including Windows, TCP/IP and NAS protocols
• In-depth knowledge of applicable data privacy practices and laws
• Strong understanding of project management principles; Strong leadership skills
• Excellent written and oral communication skills; Excellent interpersonal skills
• Ability to conduct and direct research into IT issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed; Keen attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Extensive experience working in a team-oriented, collaborative environment
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.