Business Analyst - Quality Assurance and Compliance

Business Analyst: Quality Assurance and Compliance

This position may be filled prior to the closing date on the job posting. Applicants are encourage to apply as soon as possible to be considered.

STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho's external career website will create duplicate profiles and will slow the processing of your application for a new position.

NOTICE: Due to a recent system improvement, if you have previously applied for a position with the State of Idaho, select Reset/Forgot Password and follow the prompts to access your account. For additional assistance, refer to the Candidate Guide located under Candidate Resources on the State of Idaho Careers page.

Our Vision

An Idaho where all individuals with disabilities have the opportunity to participate in the workforce and employers value their contributions.

Our Mission

To prepare individuals with disabilities for employment and career opportunities while meeting the needs of the employer.

Purpose of Position:

The Quality Assurance and Compliance Business Analyst is responsible for ensuring the Idaho Division of Vocational Rehabilitation's (IDVR) compliance with federal and State laws, regulations, policies, and program requirements governing vocational rehabilitation services. The position conducts comprehensive reviews of case records, service delivery activities, fiscal and administrative processes, and program operations to assess compliance, identify risks, and support continuous quality improvement efforts.

This position serves as a subject matter expert on State and federal compliance requirements for vocational rehabilitation programs and works collaboratively with leadership and team members to promote consistent application of policy and to strengthen program compliance and data integrity.

Key Responsibilities:

Compliance Monitoring & Quality Assurance

• Conduct quality assurance and compliance reviews of vocational rehabilitation case records, program activities, and documentation
• Evaluate compliance with federal and state regulations, IDVR policies, and operational procedures
• Assess the accuracy, completeness, timeliness, and quality of case documentation and service delivery
• Identify compliance deficiencies, documentation gaps, policy violations, systemic risks, and opportunities for improvement
• Monitor corrective actions and verify resolution of identified findings

Program Evaluation & Continuous Improvement

• Develop and implement quality assurance processes, monitoring tools, performance measures, and review methodologies
• Analyze audit results and program data to identify trends, systemic issues, and performance outcomes
• Prepare reports, dashboards, and recommendations to support decision-making and continuous quality improvement
• Assist in developing and updating policies, procedures, tools, and resources that support compliance and program effectiveness

Training & Technical Assistance

• Provide technical assistance and guidance to leadership and staff on compliance requirements, documentation standards, and policy implementation
• Develop and deliver compliance and quality assurance training in collaboration with the Training and Development team
• Monitor changes in federal and state regulations, policies, and national best practices, and communicate impacts to leadership
• Promote consistent application of policies and procedures across the agency

Data Analysis & Reporting

• Collect, analyze, and interpret compliance and performance data
• Track and report quality indicators, compliance metrics, audit findings, and corrective action outcomes
• Maintain documentation supporting monitoring, audit, and review activities

Collaboration & Program Support

• Partner with agency leadership to address compliance issues and implement program improvements
• Participate in internal, external, and federal monitoring reviews and audits, including preparation for oversight activities
• Support agency accountability, transparency, and effective delivery of vocational rehabilitation services

Minimum Qualifications (MQs):

• Considerable knowledge of compliance, quality assurance, program evaluation, process improvement, and monitoring practices, typically gained through five (5) years of related professional experience
• Good experience conducting audits and interpreting, applying, and communicating federal and/or state laws, regulations, policies, and procedures, including identifying findings and recommending corrective actions, typically gained through 3 years of related professional experience
• Good project management, analytical, organizational, and problem-solving skills, with experience planning, coordinating, and executing complex assignments, typically gained by 3 years of related professional experience
• Demonstrated ability to communicate compliance requirements and audit results effectively through technical reports, presentations, and interactions with team members, management, and external stakeholders
• Experience conducting research, data validation, and data analysis to support compliance reviews and quality improvement initiatives
• Working knowledge of accounting principles, information systems, statistical analysis, and techniques for identifying, troubleshooting, and resolving data quality issues

Desired Qualifications:

• Knowledge of Vocational Rehabilitation program requirements, service delivery processes, case management practices, and federal reporting requirements
• Experience reviewing records, case files, and supporting documentation to assess compliance with program, regulatory, and policy requirements
• Experience with regulatory compliance monitoring, reporting, and corrective action processes
• Experience with grant management, grant accounting, or oversight of federally funded programs
• Working knowledge of data management, data modeling, database concepts, and data security principles
• Experience using electronic case management systems, business intelligence tools, data visualization software, or other analytics platforms to support compliance monitoring and program evaluation

You must possess the minimum qualifications listed above to be considered for this position.

Applilcation Process: Please make sure you upload a professionally formatted resume with detailed work history that supports you meeting the minimum qualifications for this position. A cover letter is strongly recommended.

Special Notification: This position is exempt from classified state service and the rules of the Division of Human Resources and the Idaho Personnel Commission.

Recruitment Contact: Questions about the position or the application process can be directed to Julie Davis, Human Resource Business Partner I, 208-287-6451 or Julie.Davis@VR.Idaho.Gov

Benefits: In addition to salary, the state contributes an average of nearly 40% of an employee's annual salary toward comprehensive benefits, creating a competitive total compensation package!

The State of Idaho offers a robust total compensation package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Life insurance for self, spouse, and children
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/information-for-state-employees/

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodation for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.