Job Description
Job Title: Info Systems Client Services Analyst I
Location: Remote with 2 weeks on-site training in Sacramento, CA
Schedule: 5x8 | 08:00-17:00 | 52 weeks | Starts 8/3/2026
Job Description:
Info Systems Client Services Analyst I will support business analysis needs for Managed Care Administration. This role partners with business relationship owners, IS delivery teams, subject matter experts, and customers to gather, evaluate, and document business and functional requirements across the service delivery lifecycle from idea through implementation and support. Duties include conducting interviews, workshops, surveys, site visits, workflow analysis, use case development, process mapping, and business requirements documentation. The analyst will help reconcile conflicting information, clarify true business needs, translate technical issues into business language, support application and process issue resolution, and contribute to continuous service improvement efforts. This is a remote assignment with two weeks of required on-site training.
Requirements:
Location: Remote with 2 weeks on-site training in Sacramento, CA
Schedule: 5x8 | 08:00-17:00 | 52 weeks | Starts 8/3/2026
Job Description:
Info Systems Client Services Analyst I will support business analysis needs for Managed Care Administration. This role partners with business relationship owners, IS delivery teams, subject matter experts, and customers to gather, evaluate, and document business and functional requirements across the service delivery lifecycle from idea through implementation and support. Duties include conducting interviews, workshops, surveys, site visits, workflow analysis, use case development, process mapping, and business requirements documentation. The analyst will help reconcile conflicting information, clarify true business needs, translate technical issues into business language, support application and process issue resolution, and contribute to continuous service improvement efforts. This is a remote assignment with two weeks of required on-site training.
Requirements:
- Bachelor s degree or equivalent education/experience
- Experience with business requirements gathering, documentation, and functional specifications
- Experience with workflow analysis, data flow modeling, functional decomposition, and use cases
- Ability to translate business requirements into functional requirements and system/process solutions
- Experience partnering with business relationship owners, IS delivery teams, SMEs, and customers
- Proficiency in presentation, word processing, spreadsheet applications, and standard analysis tools
- Ability to work independently with moderate direction and collaborate across departments
- Strong verbal, written communication, facilitation, analytical, and problem-solving skills
- Experience with Continual Service Improvement (CSI) or continuous service improvement efforts
- Conceptual knowledge of Lean methodologies and process improvement practices
- Experience with Microsoft Visio, workflow tools, Business Relationship Management, or project methodology
- Experience supporting business cases, statements of work, KPIs, benefits, and lifecycle documentation
- Ability to facilitate group sessions and build consensus with stakeholders
- Experience working in Information Services, managed care, health plan, or enrollment environments
Numbers & Facts
| Location | Sacramento, CA (Remote) |
| Industry | Other/Not Classified |
| Salary | $40–$42 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
Skills
- Analysis Skillsunmatched
- Business Analysisunmatched
- Business Caseunmatched
- Business Skillsunmatched
- Business Supportunmatched
- Customer Support/Serviceunmatched
- Data Modelingunmatched
- Documentationunmatched
- Functional Decompositionunmatched
- Functional Requirements Document (FRD)unmatched
- Health Information Managementunmatched
- Health Plan Membershipunmatched
- Healthcare Administrationunmatched
- Information Technology & Information Systemsunmatched
- Lean Manufacturingunmatched
- Managed Careunmatched
- Microsoft Visiounmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Relationship Managementunmatched
- Requirements Managementunmatched
- Sales Managementunmatched
- Service Deliveryunmatched
- Software Administrationunmatched
- Spreadsheetsunmatched
- Statement of Work (SOW)unmatched
- Systems Analysisunmatched
- Use Casesunmatched
- Word Processingunmatched
- Workflow Analysisunmatched
- Writing Skillsunmatched
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