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Business Analyst

InterSources Inc.

Salem, OR(remote)

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JOB DETAILS
SKILLS
Acceptance Testing, Analysis Skills, Artificial Intelligence (AI), Bid Analysis, Business Administration, Business Analysis, Business Processes, Business Skills, Cellular Telephone, Change Management, Cloud Applications, Cloud Computing, Communication Skills, Compensation and Benefits, Data Analysis, Digital Certificates, Distance Learning, Documentation, Documentation Models, ERP (Enterprise Resource Planning), Establish Priorities, Feasibility Analysis, Funding, Gap Analysis, Government, HRIS/HRMS, ISO (International Organization for Standardization), Identity Data Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Consulting, Interaction Flow Diagram, International Electro-Technical Commission (IEC), Internet Security, Laptop PC, Leadership, Learning Management System (LMS), Maintain Compliance, Multitasking, Online Marketing, Operational Improvement, Operational Support, Oracle, Private Security, Problem Solving Skills, Process Analysis, Process Development, Process Modeling, Product Demonstration, Project Estimates, Project/Program Management, Proposal Development, Public Safety, Purchasing/Procurement, Quality Assurance, Records Management, Regulatory Compliance, Request for Proposals (RFP), Requirements Management, Requirements Validation/Verification, Resource Management, Risk Analysis, Safety Training, Sales/Support Engineering (SE), Scorecarding, Software Development, System Integration (SI), System Operations, Systems Administration/Management, Systems Analysis, Technical Writing, Test Plan/Schedule, Traceability, Training/Teaching, Training/Teaching Curriculum, Use Cases, User Experience Design (UXD), User Interface Design, Vendor/Supplier Evaluation, Vendor/Supplier Selection, Web Programming, Willing to Travel
LOCATION
Salem, OR
POSTED
16 days ago
Title:Business Analyst
Location:Salem Oregon - 97317
On-site/Remote/Hybrid: Remote
Duration: 12 Months
Interview Process:
No of submissions: 1
No of Positions: 1

Job Description:
Business Analyst – Learning Management System (LMS) Implementation
Project Overview
The Department of Public Safety Standards and Training (DPSST) serves Oregon's public safety community, including police, corrections, fire, parole and probation, and emergency medical dispatch. Its mission is to promote excellence in public safety by providing high-quality training and by developing and upholding professional standards for police, fire, corrections, parole and probation, and telecommunications personnel. DPSST also licenses private security professionals and private investigators in Oregon.
DPSST is a multidisciplinary public safety learning institution that currently lacks the modern technological tools needed to efficiently create, manage, and deliver learning materials. Existing systems for managing training resources, curriculum, and instructional content are outdated, do not support distance learning, and no longer meet the evolving needs of DPSST students and stakeholders. To address these challenges and support more flexible, accessible, technology-driven training models, DPSST received funding in the 2025–2027 biennium to procure and implement a modern Learning Management System (LMS).
Position Summary
We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements.
The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.
This full-time role averages 40 hours per week, with hours adjusted as needed but not exceeding 40 hours. The estimated project duration is approximately 12 months, though it may be extended if necessary or completed sooner.
Key Responsibilities
Stakeholder Engagement & Facilitation
The BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. They will be responsible for the following activities:
  • Identify and engage stakeholders across departments including training, operations, IT, and compliance
  • Lead workshops, interviews, and working sessions to gather input and build consensus
  • Surface and resolve conflicting requirements and priorities
The BA will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities. They will be responsible for the following activities:
Current State Analysis
  • Document existing training processes, systems, and workflows
  • Analyze current methods for course delivery, certification tracking, and compliance reporting
  • Identify inefficiencies, risks, and opportunities for improvement
Future State Design
  • Define desired future-state processes supported by the LMS
  • Develop process maps, use cases, and user journeys
  • Ensure alignment with operational realities, including shift-based work environments and certification requirements
Systems & Integration Analysis
The BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work. They will be responsible for the following activities:
  • Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
  • Define data flows, system interactions, and integration points
  • Collaborate with technical teams to assess integration feasibility and constraints
  • Identify system dependencies and risks
Requirements Management
The BA will document and validate business needs, functional requirements, and technical specifications for the LMS. They will be responsible for the following activities:
  • Elicit, analyze, and document business and technical requirements
  • Develop functional and non-functional requirements, including security and compliance needs
  • Maintain a requirements traceability matrix
  • Support prioritization and validation of requirements with stakeholders
Procurement & Vendor Evaluation Support
The BA will assist in preparing procurement documentation, evaluating vendor proposals, and ensuring requirements are accurately represented. Supports implementation planning, including readiness assessments, risk identification, and validation of vendor deliverables against agency needs. They will be responsible for the following activities:
  • Contribute to development of RFP documents and evaluation criteria
  • Participate in vendor demonstrations and solution evaluations
  • Assist in scoring vendor responses based on organizational needs
The BA will assist with assessing and preparing DPSST for LMS adoption. They will assist with organizational change management planning and help prepare for implementation. They will be responsible for the following activities:
Impact Assessment & Change Support
  • Assess the impact of the LMS on business processes, roles, and policies
  • Identify organizational readiness considerations
  • Collaborate with change management and training teams as needed
Implementation Support
  • Provide requirements clarification during system configuration and development
  • Support user acceptance testing (UAT)
  • Assist in resolving gaps between business needs and system capabilities
Required Qualifications
  • Bachelor's degree in business administration, Information Systems, or related field (or equivalent experience)
  • 3–7+ years of business analysis experience on complex system implementation projects
  • Demonstrated experience analyzing system integrations and data flows
  • Experience working in public sector, public safety, or highly regulated environments
  • Strong documentation and requirements management skills
Preferred Qualifications
  • Familiarity with compliance-driven training environments
  • Experience supporting RFP or procurement processes
  • Knowledge of identity management, or records management systems
  • Certification such as CBAP, CCBA, or PMI-PBA
  • Experience with LMS implementations or enterprise training systems
Key Skills & Competencies
  • Strong analytical and problem-solving skills
  • Ability to translate business needs into technical requirements
  • Excellent facilitation and stakeholder engagement skills
  • Process modeling and documentation (e.g., workflow diagrams, use cases)
  • Effective communication across technical and non-technical audiences
  • Ability to work independently and manage multiple priorities
Deliverables
  • Current-state and future-state process documentation
  • System and data flow diagrams
  • Requirements documentation and traceability matrix
  • Integration inventory and analysis
  • Gap analysis
  • Test plans
  • Benefits Management Plan
Position Details
This position will primarily work remote. This contracted position will be issued a cell phone, and laptop.
Initial travel to the DPSST campus is required to receive a laptop and cell phone, after which the position will be primarily remote.
Work Arrangement: [On-site / Remote]
Reports To: Program Lead, Gerod Rayburn and Project Manager, Trish Coloma
The final candidate will be subject to a background check including fingerprinting. Adverse information will be reviewed and may result in withdrawal of the contract.

Skills:
Education Bachelor's degree in business administration, Information Systems, or related field (or equivalent experience) Proficient (4-6 Years) Yes
Certifications CBAP, CCBA, or PMI-PBA Proficient (4-6 Years) No
3–7+ years of business analysis experience on complex system implementation projects Proficient (4-6 Years) Yes
Strong documentation and requirements management skills Proficient (4-6 Years) Yes
Familiarity with compliance-driven training environments No
Integrations Demonstrated experience analyzing system integrations and data flows Proficient (4-6 Years) Yes
Experience with LMS implementations or enterprise training systems Proficient (4-6 Years) No
Knowledge of identity management, or records management systems Novice (1-3 Years) No
Experience working in public sector, public safety, or highly regulated environments Proficient (4-6 Years) Yes
Experience supporting RFP or procurement processes Novice (1-3 Years) No

About Us:
InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

About the Company

I

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2007
WEBSITE
https://www.intersourcesinc.com/

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