Acceptance Testing, Agile Programming Methodologies, Backlog Prioritization, Best Practices, Business Analysis, Business Processes, Communication Skills, Detail Oriented, Guidewire, Insurance Claims, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Product Support, Requirements Management, Strategic Analysis, Systems Administration/Management, Technical Delivery, Technical Operations, Writing Skills
Job Type: Full-Time
Target Salary Range*: $75,000 - $92,000.
*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position Overview
Operating as a key member of the ClaimCenter team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within ClaimCenter solutions.
Key Responsibilities
Requirements Gathering and Analysis
- Conduct stakeholder analysis.
- Document business requirements, including user stories, success criteria, and training documentation.
- Create business cases and feasibility studies.
- Document business scenarios while participating in and facilitating User Acceptance Testing.
Business Process and Solution Support
- Propose business process improvements.
- Perform low-code and no-code system configurations requiring minimal technical expertise.
- Assist with backlog refinement and management of non-technical items.
Stakeholder Communication and Agile Delivery
- Facilitate communication between business stakeholders.
- Align with and support the Product Owner and delivery team regarding Agile best practices.
- Support Agile activities, including refining and prioritizing backlogs, creating user stories, conducting demos, participating in PI planning sessions, and attending other ceremonies.
Qualifications
Experience
- 2+ years of claims, operational support, project management, and/or IT delivery or implementation experience preferred.
- Strong working knowledge of claims and/or insurance-related systems.
- Knowledge of Guidewire ClaimCenter is preferable.
Skills
- Proficient in Agile methodologies and practices.
- Excellent verbal and written communication skills.
- Ability to communicate technical information in a business-friendly manner.
- Ability to manage multiple and multifaceted stakeholders.
- Solution-oriented and creative thinker.
- Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results.
- Strong attention to detail and focus on accuracy.
- Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity.
- Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment.