About the Role
GAP Inc. is transforming its Stores Network to enable the Store of the Future-supporting always-on connectivity modern POS Store Wi-Fi IoT devices and cloud-enabled retail applications at global scale.
Our mission is to maintain seamless store operations while enabling the rollout of new technologies that enhance efficiency empower store teams and elevate the customer experience. The Lead Deployment Support Analyst is a key leadership role responsible for overseeing deployment support activities guiding analysts and ensuring store technology implementations are executed on schedule with precision and minimal disruption to business operations.
What Youll Do
Store Network Deployments
Lead and coordinate store network deployment activities Store remodels Store refreshes and technology upgrades
Guide store managers technicians and vendor partners through installation and validation activities
Monitor project milestones proactivelyidentifyrisks and escalate concerns as needed
Ensureaccuratedocumentation validation and formal completion sign-off for deployment activities
Business Analysis & Stakeholder Management
Gather and document business and technical requirements for store network initiatives
Translate business needs into clear deployment requirements for engineering and operations teams
Serve as a primary point of contact for business partners like network teams store operations vendors and field support
Provide regular status updates dashboards and executive-level summaries for leadership
Escalation Support - Store Network & Voice Operations
Provide escalation support for store network incidents impacting POS Store Wi-Fi IoT devices and critical retail applications
Act as a single point of coordination during high-impact store outages and regional incidents
Partner with Network Operations Engineering Service Desk and vendors to drive incident resolution and root cause analysis
Support incident bridges and communications during major incidents
Identify recurring operational issues and feed insights back into deployment standards designs and processes
Deployment Support & Stabilization
Support day-of-deployment activities including coordination with vendors and store teams
Track and manage post-deployment issues through stabilization and handoff to support teams
Analyze deployment issues and trends to recommend process improvements and standardization
Ensure documentation is updated post-deployment as-built diagrams inventory lessons learned
Process Improvement & Governance
Help define and improve deployment processes change management and readiness checklists
Support standardization of deployment workflows across regions and store formats
Assist with vendor coordination SLAs and performance tracking
Drive continuous improvement for deployment efficiency quality and store experience
Communication & Stakeholder Management
Deliver clear professional communication to store leadership vendors and internal stakeholders
Set expectationsregardingtimelines deliverables and next steps
Represent the team with professionalism when engaging with business leaders and project managers
Coaching & Team Development
Mentor junior analysts through active coaching and performance feedback
Foster a collaborative customer-first team culture
Contribute to training programs documentation updates and knowledge-sharing initiatives
Who You Are
Experience supporting large retail enterprises with hundreds or thousands of stores
Familiarity with Cisco Meraki Cisco or similar enterprise networking platforms
Experience with Store of the Future technologies POS systems IoT devices and digital retail platforms
Knowledge of ITIL Agile or project management frameworks
Experience working with field services providers and global vendors