Business Analyst, Strategic Ops

Overview

About the job

Join our Alpharetta, GA on-site team as a Business Analyst, Strategic Ops where you will turn customer and revenue data into insights that shape real business decisions.

About the role

As a Business Analyst, Strategic Ops, you'll be part of a small, high-impact team within the Strategy and Commercial Operations department. You'll build data-based analyses that touch every corner of the business, from customer retention to program performance and beyond. You'll own analytical projects assigned by senior team members, working closely with executive leadership across the wider global business. The team works on-site and is known for high visibility, a supportive culture, and strong career and skill development.

Key Responsibilities

• Analyze internal and customer-facing data in Excel to derive business insights on assigned projects such as customer retention and program performance
• Gather data from Salesforce, financial systems, and other existing reporting platforms, performing preliminary data cleaning and analysis
• Support senior team members by executing assigned analysis projects, taking ownership from start to finish
• Identify and flag anomalies, trends, or questions that require escalation, deeper investigation, or raising with senior leadership
• Deliver clear, accurate findings and help translate analysis into clear stories for senior leadership through polished presentations
• Participate in discussions and ask clarifying questions about data sources, metrics, and business context to connect the qualitative business perspective with your quantitative analyses

About you

You bring 1-2 years of work experience, ideally with some exposure to data analysis, business analysis, or analytics work. You don't need to be an expert analyst; the ability to learn quickly, take ownership, and manage multiple priorities or projects simultaneously is more important than prior depth. You possess the ability to think critically about data, ask "why," and dig into the qualitative context behind the numbers - not just pull and report metrics. Understanding of customer metrics and business fundamentals (retention, revenue, performance metrics) and familiarity with how data flows from operational systems (Salesforce, financial systems) into analysis is essential.

To be ahead of the pack, you might have

• A degree in Economics, Finance, Business, Data Science, or a related quantitative field
• Strong performance in quantitative areas or demonstrated analytical project work such as thesis, capstone, or personal projects

Preferred Skills

• Proficiency in Excel (data analysis, pivot tables, formulas, basic visualization)
• Ability to learn new tools, systems, and processes quickly, including Salesforce basics
• Strong attention to detail and commitment to data accuracy
• Proactive mindset-willing to chase data and follow up
• Quantitative thinking and comfort with numbers and patterns
• Ability to balance multiple projects and shifting priorities simultaneously
• Strong written and verbal communication skills
• Ability to work independently on assigned tasks while reaching out for support when needed
• Flexibility to support team priorities as they shift

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech, and pharmaceuticals. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.