Business Analyst / Technical Writer

Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

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Excelraise, LLC is seeking a Business Analyst – Intermediate – Technical Writer for our client at 366 N Church Street, Spartanburg, SC.

• Work Location: Fully Onsite – 100% on-site, with light travel to County offices and facilities throughout Spartanburg County.
• Candidate Location: Candidate MUST be a SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.

Required Skills

• 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, particularly Word and SharePoint, along with Excel, PowerPoint, Teams, and related collaboration tools.
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience creating SOPs, runbooks, system documentation, operational procedures, knowledge articles, and similar technical deliverables.
• Strong editing, information architecture, document organization, formatting, and quality-control skills.
• Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, and other IT disciplines.
• Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, and usable documentation.
• Ability to manage multiple documents, stakeholders, and review cycles while maintaining consistency and quality.

Required Education

• Bachelor’s degree in Technical Communication, English, Information Technology, Information Systems, or a related field; or equivalent relevant professional experience.
• Demonstrated professional experience and quality of prior work are more important than a specific certification.