Business Analyst

PRIMARY PURPOSE OF POSITION

Perform general analysis and prepare reports to support business operations. Conduct modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.). Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Develop and organize performance reports for both internal and external use. Contribute to the development of short-term and long-range business planning. Provide analytical and operational support to the business unit. Prepares various informational and monthly filings. Leverage internal and external relationships in the development of business plans to educate on rates structures and their impacts to meet customer and leadership needs regarding service delivery, billing and utility standard service. Project manage reporting and data requirements for regulatory filings, average bill calculations and bill impact determinations for external parties and Executive outreach. Provides open communication to internal and external customers and multiple departments regarding rate changes, structure of rates, costs for services, bill content and the basis for charges to improve customer satisfaction. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Support and contribute to the development of short-term and long-range business planning. Conduct modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g., operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc.).
• Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.
• Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.).
• Perform analysis of the operation's cost elements to ensure effective and efficient operations.
• Prepare and analyze detailed standard and non-standard reports.
• Develop, organize and present detailed analyses for both internal and external use.
• Partners across departments to uphold quality assurance and provides recommendations in the review of a wide variety of analyses and information produced by the department using analytical and attention to detail skills. 
• Project manage the analyses related to rate design and pricing of retail electric services and related reporting requirements for filing with regulatory agencies and for external communications related to retail rate proposals. Assists in developing computerized methods for use in analyses. 

JOB SCOPE

• This is an individual contributor position that works under general supervision and frequently performs non-routine work. This position is expected to resolve most questions and problems through interaction with internal and/or external stakeholders, executives, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels. On occasion, may mentor less experienced colleagues. Contact with other business units and outside parties requires comprehensive written and oral communications, initiative, judgment and appropriate course of action.
• May require working extended hours and/or shift work to support business operations.

• Bachelor's degree in Business or Engineering AND 2 - 4 years related business experience, or in lieu of Bachelor's degree, a minimum of 3 - 6 years relevant business experience is required.
• General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).
• General proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e.g., workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.
• Ability to provide general analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis. General analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis.
• General analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis. Experience in business case development and ability to effectively present business cases to business unit leadership.
• Customer driven with good oral and written communications skills and general analytical, problem solving and project management skills.
• General knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance. Ability to analyze organizational data and problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.

Bachelor's degree in Business or Engineering AND 2 - 4 years related business experience, or in lieu of Bachelor's degree, a minimum of 3 - 6 years relevant business experience is required.

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $66,400.00/Yr. – $91,300.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more