Sign upLog in

Business Analyst with Email Migration

Sovereign Technologies

(remote)

Apply
JOB DETAILS
SALARY
$18–$20 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Acceptance Testing, Analysis Skills, Atlassian JIRA, Bug Tracking/Defect Management, Business Analysis, Communication Skills, Customer Support/Service, Data Migration, Data Quality, Email Management/Administration, Email Technology, Frequently Asked Questions (FAQ), Help Desk, Identify Issues, Information Technology & Information Systems, Knowledge Base, Metrics, Microsoft Outlook, Multitasking, Problem Solving Skills, Quality Assurance, Quality Assurance Methodology, ServiceNow, Systems Administration/Management, Technical Writing, Testing, User Documentation, Validation Plan, Validation Testing
POSTED
10 days ago

Job Title: Business Analyst / QA Analyst – Email Migration

Location: Remote

Job Summary

We are seeking a Business Analyst / QA Analyst to support an enterprise-level email migration and upgrade initiative. This role combines business analysis, quality assurance, and end-user support to ensure a smooth, well-documented, and user-friendly migration experience.

Key Responsibilities

  • Gather, analyze, and document business and technical requirements
  • Support QA activities including test planning, validation, and UAT
  • Assist with migration readiness, data validation, and issue tracking
  • Provide end-user support during pre- and post-migration phases
  • Guide users on setup, configuration, and troubleshooting
  • Create documentation such as user guides, FAQs, and knowledge base articles
  • Track and report issues, risks, and support metrics
  • Coordinate with technical teams for escalation and resolution

Must-Have Skills

  • Experience in Business Analysis and/or QA roles
  • Strong customer support or end-user support experience
  • Knowledge of email systems (Microsoft 365 / Outlook preferred)
  • Experience with UAT, defect tracking, and testing processes
  • Excellent communication and stakeholder management skills
  • Ability to manage multiple tasks in a fast-paced environment

Nice to Have

  • Experience in email migration or system upgrade projects
  • Familiarity with ticketing tools (ServiceNow, Jira, etc.)
  • Basic understanding of enterprise IT environments

Key Competencies

  • User-focused communication
  • Problem-solving and troubleshooting
  • Documentation and reporting
  • Ability to explain technical concepts to non-technical users

About the Company

S

Sovereign Technologies

Resume Resources

Free Resume TemplatesFree Resume Builder