Business and Financial Operations SpecialistHeartland ConsultingWashington, DC · Onsite · Full-time · Multiple openingsContingent on contract awardSalary: $90,000–$105,000 per yearAbout the roleHeartland Consulting is hiring operations specialists to run the customer-service rhythm of a federal financial shared-services program, including meeting support, document control, customer queues, and the production steps behind monthly and annual deliverables. Multiple specialists will be proposed, and each named individual must have a resume.What you will doSchedule and support recurring customer and internal meetings, record actions, and track them to closure.Maintain the customer document repository, standard operating procedures, and desk guides, including version control and records retention.Assemble monthly, quarterly, and annual customer packages from analyst outputs. Check names, dates, totals, and distribution lists before release.Support service-level agreement comment logs, panel sheets, and routing sheets through the September lock.Collect fiscal year-end queue reports from customer components and keep the progress tracker current.Support training materials for employees who submit data into the billing tools.Log ad hoc customer and leadership requests and route them to the Team Lead. Do not release a product outside the program without approval.Support process-improvement projects assigned by the government program manager, including updated procedures after a process change.Minimum qualificationsBachelor’s degree in accounting, finance, business administration, information management, or a related field.At least three years of federal financial operations, customer reporting, or program-support experience. Federal records or document-management experience is preferred.Working proficiency in Outlook, Excel, Word, PowerPoint, and SharePoint. Teams scheduling is expected.Demonstrated ability to maintain a comment log, routing sheet, and action tracker without dropping an item.U.S. citizenship and the ability to read, write, speak, and understand English fluently. Must currently reside in the United States.Ability to obtain a DHS suitability determination before starting work. No security clearance is required.Ability to work onsite, full time, at Potomac Center South, 550 12th Street SW, Washington, DC.BenefitsHealthcare benefits, including medical, dental, and vision, will be described before the first interview.How to apply. Send to HR@HeartlandConsulting.com.