Business Application Manager

About the Role

We’re looking for a Business Applications Manager to own the strategy, performance, and evolution of our core business systems. This role sits at the intersection of IT and the business, partnering closely with stakeholders across eCommerce, retail stores, merchandising, supply chain, and finance to ensure our applications are stable, scalable, and aligned to company growth.

You’ll manage key platforms, and drive continuous improvement across our application ecosystem.

What You’ll Do

• Own the lifecycle of core business applications (ERP, POS, WMS, HRIS, and key SaaS tools)
• Act as the primary liaison between IT and business stakeholders to gather requirements and prioritize initiatives
• Lead application roadmap planning aligned with company growth and operational needs
• Manage system integrations and data flows across platforms (APIs, middleware, iPaaS solutions)
• Oversee application support, incident management, and vendor relationships
• Drive system enhancements, upgrades, and implementations (including new store openings or channel expansions)
• Establish and maintain governance processes for change management, testing, and release cycles
• Ensure data integrity, system security, and compliance across applications
• Build reporting and analytics capabilities in partnership with business teams
• Develop and document system processes, configurations, and best practices

What You Bring

• 5+ years of experience managing business applications in a retail, eCommerce, or consumer goods environment
• Strong understanding of systems such as ERP, POS, OMS, WMS, and related integrations
• Experience with platforms like NetSuite, Shopify, Salesforce, Microsoft Dynamics, or similar
• Proven ability to translate business needs into technical solutions
• Experience managing vendors, system implementations, and cross-functional projects
• Familiarity with integration concepts (APIs, EDI, middleware)
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and stakeholder management abilities

Nice to Have

• Experience in apparel, footwear, or multi-location retail environments
• Knowledge of inventory, merchandising, and supply chain workflows
• Experience with BI/reporting tools (Domo, Tableau, Looker)
• Background in data governance or master data management (MDM)
• Certifications in project management (PMP) or IT service management (ITIL)

Success in This Role Looks Like

• Stable, high-performing business systems with minimal disruption
• Strong alignment between IT and business priorities
• Successful delivery of system enhancements and implementations
• Scalable architecture supporting growth in stores, eCommerce, and fulfillment
• Improved data visibility and decision-making across teams

Why Join Us

• High impact role shaping the backbone of our technology ecosystem
• Opportunity to modernize and scale systems in a growing company
• Collaborative environment with cross functional visibility
• Competitive compensation, benefits, and career growth opportunities