Business Application Support Engineer Intern

Business Application Support Engineer Intern

Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support-working alongside seasoned engineers who ensure seamless business operations every day.

Jump in, gain real-world experience, and accelerate your IT career to new heights!

This position will be based in Birmingham, AL. Interns will be onsite at the Birmingham headquarters.

Responsibilities

• Participate and gain understanding of application support processes.

• Engage in stakeholder communication. Identify and escalate technical bottlenecks to the appropriate teams.

• Support the resolution of application incidents, working to meet service level agreements.

• Use ITSM tools, such as ServiceNow.

• Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.

• Assist with the creation and maintenance of user guides and support documentation.

• Work on small enhancements or minor application fixes as part of learning exercises.

• Use low/no code platforms to automate processes and standardize technology solutions.

• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Qualifications & Experience

• Working on a BS degree computer science, Information Technology, or a related field.

• Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.

• Interest in learning application support and IT service management practices.

• Good problem-solving skills with a willingness to learn and adapt.

• Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.

• Strong communication skills.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.