Business Applications Analyst

Title: Application Support Analyst
Location : Remote, US
Target Start Date : 7/27
Type: (C, CTH, D) C/CTH
Pay Rate / Salary (Ranges OK) : $35/hr

Position Summary
The Application Support Analyst provides Tier 2 and Tier 3 support for enterprise business applications. This role partners with users, technical teams, and vendors to resolve issues, improve system performance, and ensure reliable application support.
Responsibilities

• Support and troubleshoot enterprise applications
• Resolve incidents, service requests, and system issues
• Perform root cause analysis and recommend improvements
• Coordinate application updates, testing, and deployments
• Manage user access and security permissions
• Work with vendors to resolve technical issues
• Create support documentation and knowledge articles
• Monitor application performance and identify trends

• 4+ years supporting enterprise applications
• Experience with SaaS and cloud-based platforms
• Working knowledge of SQL and Microsoft 365
• Experience with Entra ID and ITSM platforms (ServiceNow preferred)
• Strong troubleshooting, documentation, and communication skills

• Experience with PowerShell
• ITIL Foundation certification
• Experience supporting Azure-hosted applications

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