Business Applications Analyst

The Business Applications Analyst is the primary administrator and support resource for Maiker Housing Partners' Yardi and related business applications. This role helps ensure staff have the right access, systems are set up correctly, issues are resolved quickly, and business teams can use these tools effectively. The position works closely with departments, IT, Yardi, consultants, and software vendors to support day-to-day operations, connected systems, and system improvements. The ideal candidate has strong Yardi experience, a service-oriented approach, and the ability to translate business needs into practical system solutions. This position serves as a reliable bridge between business users, internal IT, Yardi's direct support, consultants, and third-party software providers. Essential Duties & Responsibilities Yardi Administration · Serve as the primary administrator for Yardi Voyager and related Yardi products. · Manage system setup, workflows, security roles, permissions, user access, and routine access reviews. · Support Yardi-connected tools such as resident portals, vendor portals, payment systems, inspection tools, compliance tools, procurement systems, reporting tools, and document management systems. · Maintain connections between Yardi and related software systems, including routine monitoring, vendor coordination, support contacts, and escalation steps. · Support standard Yardi reports, exports, dashboards, and basic data checks in partnership with business users and vendors. · Keep clear documentation for system setup, workflows, access, integrations, business rules, and routine procedures. Yardi and SaaS Support · Act as the first stop for Yardi and related software issues before they are sent to Yardi Direct Support or another vendor. · Review user issues, ask clarifying questions, gather examples, and document what is happening. · Resolve access, setup, workflow, reporting, and user support issues when they can be handled internally. · Open and manage support cases with Yardi or vendors when escalation is needed, making sure each case includes the right details and business impact. · Track open issues, vendor responses, next steps, and follow-up items through resolution. · Provide simple user guidance, quick-reference instructions, and department-level support to help staff use the systems effectively. Yardi Project Work · Research, evaluate, demo, test, and help implement new Yardi features, Yardi modules, and tools that connect with Yardi. · Work with departments to understand needs, review workflows, plan setup, test changes, and prepare for go-live. · Coordinate project work with business teams, IT, Yardi, consultants, and software vendors. · Monitor adoption after launch, gather feedback, identify barriers, and recommend improvements. · Create training materials, support guides, process notes, and communications for new or updated tools and workflows. · Support testing, launch planning, change management, and post-launch stabilization for Yardi-related initiatives.