Business Applications Coordinator (Tewksbury, MA, US, 01876)

Requisition Number: 76420

The company built on breakthroughs.

Join us.

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning's businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Role Purpose

Corning Life Sciences (CLS) is seeking a detail-oriented, self-motivated Business Applications Coordinator to support and enhance our Salesforce CRM environment. This role is ideal for someone who enjoys managing data, improving business processes, supporting users, and developing technical expertise in a fast-paced global organization.

As the Business Applications Coordinator, you will play a key role in maintaining the integrity, quality, and reliability of customer and business data within Salesforce. You will support daily CRM operations, troubleshooting issues, manage user requests, develop documentation, and contribute to system enhancements that help our global teams work more effectively.

This position works closely with Sales, Marketing, Product Management, and other cross-functional teams to ensure Salesforce remains a trusted and effective business tool.

Key Responsibilities

• Salesforce CRM Administration & Data Management

• Maintain and administer Salesforce CRM (Sales Cloud, Service Cloud, and CPQ).

• Create, update, and manage account, contact, lead, and case records.

• Identify and resolve duplicate records while maintaining data integrity.

• Manage record ownership transfers and user-related updates.

• Maintain product and product lifecycle management (PLM) records within Salesforce.

• Ensure new products are properly tagged and configured for reporting purposes.

• Set up and manage sample product availability within Salesforce CPQ.

• Lead & Case Management

• Manage lead assignment queues and ensure leads are routed appropriately.

• Maintain and update lead assignment rules for global sales teams.

• Review and resolve records within case management and junk email queues.

• Reassign approvals and open cases when users become inactive.

• Reporting & User Support

• Create, modify, and maintain reports, dashboards, and list views.

• Develop and maintain email templates and automated communications.

• Support internal Salesforce users by troubleshooting issues and answering questions.

• Provide user training and guidance on Salesforce processes and functionality.

• Communicate system updates and changes through Salesforce Chatter and other channels.

• Documentation & Continuous Improvement

• Develop and maintain user guides, job aids, and "How-To" documentation.

• Support system enhancements, upgrades, and User Acceptance Testing (UAT).

• Assist with process improvement initiatives and CRM optimization projects.

• Ensure compliance with established data standards, business processes, and governance requirements.

Experience & Education - Required

• Associate degree required.
• Salesforce Admin Essentials (ADX201) certification or equivalent experience preferred.
• Minimum 3 years of Salesforce.com experience as an administrator, power user, or related role.
• Experience supporting Salesforce Sales Cloud and Service Cloud.
• Experience with Salesforce CPQ is highly desirable.
• Experience with Salesforce and Marketo integration.
• Minimum 2 years of experience in data quality, data cleansing, governance, or related activities.
• Understanding of business systems, process workflows, and data controls.
• Advanced Microsoft Excel skills, particularly for data management and analysis.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.
• High attention to detail with the ability to follow established procedures and maintain accurate records.

Experience & Education - Desired

• Bachelor's Degree
• Salesforce Administrator certification.
• Experience supporting international or global business teams.
• Knowledge of ERP or enterprise systems such as Oracle or Microsoft platforms.
• Experience documenting business requirements, process flows, decision trees, and procedures.
• Experience supporting cross-functional CRM or ERP initiatives.
• Knowledge of Salesforce Communities and Salesforce CPQ.
• Experience with data quality and cleansing tools such as DemandTools, Workbench, or similar solutions.
• Demonstrated ability to drive process improvements and organizational efficiencies.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Strong customer service mindset with a collaborative approach.
• Excellent organizational and follow-through skills.
• Sense of urgency and accountability.
• Positive, hands-on, solutions-oriented attitude.
• Strong problem-solving and analytical abilities.

This position does not support immigration sponsorship.

The range for this position is $74,973.00 - $103,088.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.