Business Channel Strategy & Product - Product Development Analyst

It starts with our culture ...Common sense has never been common.If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.As a Product Development Analyst, you will support the execution of new products and enhancements in payments & digital banking for consumer, small business, and commercial business lines. You will be responsible for a variety of tasks including serving as a key contributor in the gathering of market intelligence and other data to support new product recommendations and business cases. You will work with the Product Manager to help plan, oversee, and lead assigned projects from ideation through to completion, and partner with existing vendors to understand current and future functionality of existing systems. Collaborate with internal teams on product changes, communicating product and service updates to the training team to assist with training needs. Product Development Analysts serve as subject matter expert for assigned products and services, collaborate with Finance to analyze data used to determine if product meets financial expectations, manage assigned vendor relationships including ongoing communication and incident escalation, assisting in testing of new and existing product enhancements, and helping with other duties as needed. All associates are expected to build a great rapport with clients and fellow associates and treat others with respect and consideration regardless of their status or position.All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Comptroller of the Currency (OCC), Consumer Financial Protection Board (CFPB), and Office of Foreign Assets Control (OFAC) requirements.Minimum Requirements: This position requires the following educational and/or job experience:

High School diploma or equivalent required.Minimum of 5 years of relevant job experience with bank operationsDriving may be required with this position. Applicants must have a valid driver's license (may not be learner's, restricted or "to and from work" license) and driving history that meets the Bank's driver standards. This information will be verified in a Motor Vehicle Report.

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

5+ years of previous banking experienceAssociate's degree, or relevant combination of education and job experienceContinued education with an emphasis in math, statistics, analytics, and/or accounting preferred.

Skills and Abilities: Below is a general list of desired skills and abilities: this is not an exhaustive list.

Strong written and verbal communication skills, with the ability to clearly articulate product functionality, requirements, and issues to both technical and non-technical stakeholdersSolid interpersonal and collaboration skills, with the ability to work cross-functionally with Technology, Operations, Compliance, Finance, and external vendor partnersProficiency in Microsoft Excel and Word, with the ability to analyze data, support reporting needs, and create clear documentationExperience or familiarity with core banking systems (FIS IBS or similar) and supporting product integrationsAbility to support reporting and KPI tracking, including monitoring product performance, identifying trends, and highlighting opportunities or risksDemonstrated ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced, evolving product environmentStrong analytical and problem-solving skills, with the ability to evaluate issues, identify root causes, and recommend solutionsSupport new product implementations and feature rollouts, including coordination across teams, tracking milestones, and ensuring readinessParticipate in and validate User Acceptance Testing (UAT) to ensure product requirements and integrations function as expectedComfortable working with ambiguity and driving clarity through critical thinking and structured analysisSupport development and execution of training materials, communications, and procedures for new products, enhancements, and process changesGather and analyze competitive intelligence and market trends to inform product enhancements and positioningStrong sense of ownership and accountability, with attention to detail and commitment to delivering accurate, high-quality work

Work Environment:We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

We are committed to our core value of meritocracy and supporting our associates in growing within their roleWhen completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.

Typical office setting with hours ranging from 8am to 5pm core schedule with frequent flexibility for start and ending times along with after-hours assistance for projects, rollouts, and upgrades.Must be able to work at a rapid pace for long periods of time (typically no longer than 10 hours).

Minimal travel as needed for training and/or educational purposes.

Benefits:In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you're definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.