Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Continuity Specialist Sr. within PNC's Technology organization, you will be based in Dallas, TX.

The Business Continuity Specialist Sr. serves as a strategic advisor and subject matter expert, strengthening organizational resilience through leadership of business continuity and operational resilience initiatives. This role partners with senior leaders, risk management, technology teams, and business stakeholders to assess risks, identify critical business dependencies, develop recovery strategies, and drive continuous improvement across the business continuity lifecycle. The position ensures continuity programs align with regulatory expectations, industry standards, and organizational objectives while advancing preparedness for emerging threats and disruptive events.

• Lead enterprise and line-of-business risk assessments, business impact analyses, and dependency mapping efforts to identify vulnerabilities and evaluate potential impacts to critical operations.
• Provide strategic consultation and guidance to business leaders in the development, implementation, maintenance, and enhancement of business continuity and operational resilience strategies.
• Drive governance and oversight activities to ensure continuity plans, recovery strategies, and resilience capabilities meet organizational standards, regulatory requirements, and industry best practices.
• Partner with senior stakeholders across business, technology, cybersecurity, risk management, and third-party management functions to strengthen organizational preparedness and recovery capabilities.
• Review and challenge continuity planning assumptions, recovery strategies, and documentation to ensure plans are comprehensive, actionable, and aligned with business objectives.
• Collaborate with Testing, Training, and Awareness teams to enhance organizational understanding of continuity roles, responsibilities, and recovery procedures.
• Analyze lessons learned from exercises, incidents, and disruptive events and drive the implementation of corrective actions and program enhancements.
• Monitor emerging risks, regulatory changes, and industry trends to continuously evolve continuity and resilience strategies.
• Develop and present continuity program metrics, risk insights, and resilience reporting to management and governance committees.
• Mentor and provide guidance to junior continuity professionals and business partners, promoting consistency and maturity across the continuity program.

Business Continuity Specialist Sr. Qualifications & Skills
• Certified Business Continuity Professional (CBCP) certification strongly preferred; additional resilience, risk, or emergency management certifications are advantageous.
• 7+ years of experience in business continuity, operational resilience, disaster recovery, risk management, or related disciplines.
• Demonstrated experience leading business impact analyses, risk assessments, continuity planning programs, and resilience initiatives within complex organizations.
• Advanced knowledge of business continuity, operational resilience, risk management frameworks, regulatory requirements, and industry standards (FFIEC, ISO 22301, NIST, FEMA, or equivalent).
• Experience influencing and consulting with senior leadership and executive stakeholders.
• Strong understanding of technology recovery concepts, third-party resilience, cyber resilience, and dependency management.
• Proven ability to lead cross-functional initiatives and drive program improvements across multiple business units.
• Advanced analytical, critical-thinking, problem-solving, and decision-making skills.
• Strong project and program management capabilities, including managing multiple priorities and stakeholders.
• Excellent written, verbal, presentation, and executive communication skills.
• Bachelor’s degree in business administration, Risk Management, Information Technology, Emergency Management, or a related field.
• Ability to operate independently while effectively leading and collaborating across diverse teams and organizational levels.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Develops business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Provides insight on the selection of operating strategies for the continuation of the business within a recovery time objective.
• Leads business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.
• Conducts, communicates, and maintains business continuity lifecycle planning and business impact analysis. Identifies and quantifies the potential impact of various disruptions and disaster scenarios.
• Participates in the preparation of reporting for the LOB committee/executive on the compliance of business continuity processes, readiness, events and exercise results. May partner with audit and government regulators on business continuity issues.
• Leads the development and enhancement of information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Analysis, Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance, Risk Management

Competencies

Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge, Planning: Tactical, Strategic, Requirements Analysis

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

 

No Required or Preferred Language Assessments

 

  

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at

AccommodationRequest@pnc.com

. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.