Business / Data Analyst

Business / Data Analyst

Clearance Level: Must have an Active Secret Clearance to be considered for this opportunity - Must be US Citizen

Location: This role is Virtual but you must be local to Massachusetts to be considered for this opportunity. Must live within 100 miles of Lexington, MA

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila Technology is seeking a Business / Data Analyst to support one of the nation's premier defense research organizations. The team is seeking a Business/Systems Analyst to support the administration, operation, and adoption of the organization enterprise Generative AI platforms. This individual will play a key role in ensuring researchers and staff can effectively leverage AI services by providing exceptional customer support, managing platform configuration and user access, coordinating with software vendors, and helping drive successful adoption across the organization. This person will help identifying the user demands and work with the manager to appropriately add to the AI roadmap. They will work closely with end users, software vendors, cybersecurity, and internal development teams to resolve issues, configure AI platforms, maintain documentation, and identify opportunities to improve the overall user experience.

Must Have

• Degree Level: Bachelor's Degree
• Clearance Level: Currently holds a Secret Clearance (OR a higher clearance)
• Strong Verbal and Written Communication
• 5 years - Experience creating and updating documentation
• 3 years - Generative AI technologies and enterprise AI platforms knowledge
• 5 years - Strong problem-solving and analytical skills across a diverse technology stack
• 3 years - Technical customer support
• 5 years - Troubleshooting skills
• 5 years - Administering enterprise SaaS platforms (user management and role-based access control)
• 5 years - Enterprise software platform support

Nice to Have

• Experience with Power BI, SQL, or other reporting tools
• Agile Development Process
• End user support for and prioritization
• Supporting AI platform adoption within a research, government, or FFRDC environment.
• Scripting: Python, PowerShell, or scripting for automation
• Experience administering LiteLLM or similar LLM gateway/proxy platforms
• Experience with AI services (Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, etc.)
  

Key Responsibilities

• Create and manage teams in LiteLLM, user accounts, API keys, roles, quotas, budgets, and permissions.
• Configure platform settings to support security, governance, and operational requirements.
• Perform user provisioning, deprovisioning, and periodic access reviews.
• Assist with deployment and testing of new platform features and upgrades.
• Provide customer support to staff. Respond to user questions regarding access, capabilities, limitations, billing, quotas, models, and best practices
• Track support requests and identify recurring issues that should be addressed through product improvements or documentation
• Work with divisions to understand AI use cases and platform requirements then develop AI prompts and agents to fit their needs.
• Participate in user acceptance testing and validation of new functionality and troubleshooting
• Identify themes in support and develop KBAs and training materials
• Maintain documentation as policies and technologies evolve.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• Experience supporting enterprise software platforms or providing technical customer support.
• Experience administering enterprise SaaS platforms, including user management and role-based access control.
• Working knowledge of Generative AI technologies and enterprise AI platforms.
• Experience troubleshooting technical issues while providing excellent customer service.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Experience creating user documentation and knowledge base articles.

Preferred Qualifications

• Experience administering LiteLLM or similar LLM gateway/proxy platforms.
• Experience with Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, or similar AI services.
• Familiarity with API keys, OAuth, SSO, and identity management.
• Experience with Python, PowerShell, or scripting for automation.
• Experience with Power BI, SQL, or other reporting tools.
• Experience working in Agile development environments.
• Experience supporting AI platform adoption within a research, government, or FFRDC environment.
• Experience working with end users to identify user needs that should be prioritized and added to the AI product and services roadmap

Benefits and Perks:
Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire:

• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment

Tuition & Training Reimbursement- 5K annually for pre-approved, Eligible full-time team members who have completed a minimum ofsix (6) months of employment may apply for tuition reimbursement for approved, job-related courses taken through an accredited college or university. Team members must achieve a grade of “B” or better to qualify for reimbursement.Aquila will reimburse up to $5,000 per fiscal year for tuition expenses only. Expenses related to training programs, certifications, books, materials, meals, transportation, or other non-tuition costs are not eligible under the Tuition Reimbursement Program. All tuition reimbursement requests must be submitted to and approved by the team member’s Manager prior to course registration. Reimbursement will be issued upon successful course completion and submission of final grades and proof of payment.

401K with Fidelity - Eligible to participate following 90 days of employment. Company match on employee contribution:

• $1/$1 up to 3%, then .50 cents / $1 for 4th and 5th %s
• Fully vested from day one
• Company match does not apply to catch-up contribution

Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses. Aquila Technology will reimburse team members who work from home ONLY for cell phone/mobile device fees for work-related communications and/or operations each month. Employees eligible for this benefit must work remote 2 days a week or more to qualify.

Buy Your Own Device (BYOD) - Team members are eligible for reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment used to access corporate services. To qualify for this benefit, employees must have completed a minimum of six (6) months of employment and must agree to and sign the Device Minimum Configuration Form prior to reimbursement. Electronic devices eligible under the Buy Your Own Device (BYOD) program are limited to cell phones, laptops, and tablets.

Clearance Level:Candidates must have an active Secret clearance to be considered for this role. - Must be US Citizen

Work Location:This position is VIRTUAL. The candidate can work remotely but they MUST live within 100 miles of Lexington so that they can come into the Lab if necessary for the needs of the program. The onsite work will NOT be regular.

Interview Process:1st round interview will be a Zoom with the hiring manager. 2nd round interview will be a Zoom with additional team members as needed.

We are an Equal Opportunity Employer