Job Description: Automotive BDC AGENT

Young Ford of Morgan

About Young Ford of Morgan

Young Ford of Morgan is part of a respected, community-focused dealership network dedicated to delivering exceptional customer experiences. We pride ourselves on fostering a positive work environment, providing growth opportunities, and supporting our team members. Our Business Development Center (BDC) plays a crucial role in connecting customers with our dealership and ensuring a smooth, professional experience from the very first interaction.

Position Overview

The BDC Agent is responsible for managing and nurturing incoming leads, outbound communications, and appointment scheduling for Young Ford of Morgan. This role emphasizes strong communication skills, customer service excellence, and accurate data entry to help drive showroom and service department activity.

Key Responsibilities

Customer Communication & Lead Management

• Respond promptly and professionally to inbound sales and service inquiries via phone, text, chat, and email.

• Make outbound calls to prospective customers, internet leads, and previous customers to generate appointments.

• Follow BDC processes to maintain high contact rates and appointment conversion.

• Provide accurate information regarding vehicle availability, pricing, promotions, and service needs.

Appointment Setting & Follow-Up

• Schedule and confirm sales and service appointments for Young Ford of Morgan.

• Conduct follow-up communication to ensure customers feel supported before and after their visit.

• Maintain consistent communication to enhance customer satisfaction and loyalty.

Data & CRM Management

• Record all customer interactions in the CRM with accuracy and detail.

• Update customer profiles, lead statuses, and appointment logs.

• Work closely with sales and service teams to ensure smooth customer transitions.

Team Collaboration

• Partner with dealership sales consultants, service advisors, and managers to optimize lead handling.

• Participate in ongoing training and development available at Young Ford of Morgan.

• Contribute to team goals, including appointment show rates and customer satisfaction metrics.

Qualifications

Required

• Excellent verbal and written communication skills.

• Strong customer service mindset and ability to handle high-volume interactions.

• Basic computer proficiency and comfort navigating CRM systems.

• Ability to work in a fast-paced, team-oriented environment.

Preferred

• Previous BDC, call center, automotive, or customer service experience.

• Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Tekion).

• Bilingual skills (Spanish/English) a plus.

What We Offer

• Competitive hourly pay + performance-based commissions!

• Full benefits package including medical, dental, vision, and 401(k).

• Employee discounts on vehicles, service, and parts.

• Training and career advancement opportunities within the Young Automotive family.

• A positive, people-focused work environment built on growth and community.

Schedule

• Full-time position

• Includes some evenings and weekends depending on dealership needs

Join the Young Ford of Morgan Family

If you are energetic, customer-focused, and looking to grow with a strong and community-driven dealership, Young Ford of Morgan wants to hear from you!