Business Development, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Follow Through, Health Insurance, High School Diploma, Interpersonal Skills, Life Insurance, Marketing, Organizational Skills, Problem Solving Skills, Sales, Sales Management, Sales Support, Telemarketing, Telesales, Writing Skills
Business Development Center (BDC) Representative
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
Responsibilities
- Receiving inbound sales phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Vision
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Vacation
- 401K
- Paid Holidays
Apply Today!
Equal Opportunity Employer
We are committed to providing equal employment opportunities. All employment decisions are based on merit, qualifications, and business needs, without regard to any protected status under federal, state, or local law.