Business Development Center RepresentativeUp to $72,000+ Annual Earning PotentialAt Fred Haas Nissan, our success is driven by a team of dedicated, professional, and customer-focused employees who are committed to delivering an exceptional guest experience. Our diverse workforce reflects the vibrant Houston community and brings a variety of perspectives and talents that contribute to our continued growth and industry recognition. As an award-winning dealership, we take pride in our reputation for excellence and customer satisfaction, and we are seeking individuals who share our commitment to integrity, professionalism, and long-term career success.SummaryFred Haas Nissan is seeking a motivated and results-oriented Call Center Service Representative to join our team. In this role, you will serve as the first point of contact for customers, managing inbound and outbound communications, scheduling appointments, and supporting dealership sales efforts through exceptional customer service and follow-up.ResponsibilitiesHandle inbound customer inquiries regarding new and pre-owned vehicle salesSchedule and coordinate appointments for the Sales DepartmentConduct outbound calls, text messages, and email communications with prospective and existing customersFollow established scripts and communication guidelines for inbound and outbound interactionsConfirm scheduled customer appointmentsFollow up with customers who miss scheduled appointmentsMaintain daily call volume and appointment-setting goalsAccurately document customer interactions and appointment activityProvide a professional and positive customer experience with every interactionAttend department meetings and ongoing training sessions as requiredRequirementsExcellent verbal and written communication skillsStrong customer service and interpersonal abilitiesProfessional phone etiquette and attention to detailAbility to multitask and work efficiently in a fast-paced environmentSelf-motivated with a positive attitude and strong work ethicBasic computer proficiency and data entry skillsEducation and/or ExperienceHigh School Diploma or GED requiredOne to two years of customer service, call center, sales support, or related experience preferredEquivalent combinations of education, training, and experience will be consideredPhysical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Regularly required to communicate effectively by talking and hearingFrequently required to sit, stand, walk, and reach with hands and armsFrequent use of computers, telephones, and other office equipmentOccasionally required to use hands for handling and keyboarding activitiesSpecific vision abilities include close vision, peripheral vision, color vision, and the ability to adjust focusLicensesValid Driver's License preferred but not requiredEqual Opportunity EmployerFred Haas Nissan is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.#J-18808-Ljbffr