Business Development, Call Centers, Customer Relationship Management (CRM) Systems, Dental Insurance, Driver's License, Life Insurance, Online Chat, Organizational Skills, Process Development, Sales, Scripting (Scripting Languages), Team Player, Telephone Skills, Vision Plan
Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer?
Come join our team at Castle Chevrolet, Cadillac, GMC of McHenry as a BDC Representative.
What's In It For you:
- 401(K)with company match
- Major medical (50% employee paid premium), Dental, Vision insurance options
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Career advancement
What You'll Do:- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
What You Bring to the Team:- Prior experience as a BDC Representative, Call Center Coordinator, or related position
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
BDC Representative: $16-$18 per hour
Compensation will be based on performance and experience; pay ranges may vary from displayed amounts
To learn more about us visit:C
Castle GMC, Cadillac, Chevrolet of McHenry