Billing, Business Development, Business Growth, Business Operations, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Documentation, Identify Issues, Leadership, Multitasking, Onboarding, Operational Support, Organizational Skills, Patient Care, Performance Management, Personal Care, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Sales Prospecting, Sales Support, Team Player, Time Management
In-Office Business Development & Client Success Coordinator
Location: In-office (10:00 AM - 6:00 PM).
Schedule: Full-time.
About the Role:
We’re looking for a motivated, people-focused professional to join our team in a fast-paced role centered around client relationships, business growth, and operational support.
This position is ideal for someone who enjoys talking to people, building relationships, following up consistently, and helping move opportunities forward. You’ll work closely with clients, prospects, and internal teams to drive growth while ensuring a smooth customer experience from start to finish.
If you’re organized, proactive, and naturally sales-oriented, this role offers strong long-term growth potential.
Key Responsibilities:
Sales & Client Relationship Management:
- Conduct outreach to prospective clients through phone, email, and follow-up communication.
- Build and maintain strong relationships with existing clients.
- Track leads, client interactions, and follow-up activity to ensure no opportunities are missed.
- Help identify growth opportunities within existing accounts.
- Support the onboarding process and maintain a positive client experience.
- Assist leadership with business development initiatives and client retention efforts.
Operations & Account Coordination:
- Review account details and ensure accurate processing and documentation.
- Help resolve client questions related to billing, scheduling, or account issues.
- Coordinate internally with different departments to keep workflows moving efficiently.
- Maintain organized records and ensure timely follow-up on outstanding items.
- Identify problems proactively and help drive solutions.
What We’re Looking For:
- Strong communication and relationship-building skills.
- Comfortable speaking with clients and handling follow-up conversations.
- Sales-minded attitude with confidence in outreach and client engagement.
- Highly organized with strong attention to detail.
- Ability to multitask and stay organized in a fast-paced environment.
- Problem-solver who takes initiative instead of waiting for direction.
- Experience in sales support, business development, client services, recruiting, operations, or customer success is a plus.
Why Join Us:
- Growth-oriented role with direct impact on company success.
- Opportunity to develop sales, business development, and operational experience.
- Collaborative and supportive team environment.
- Stable, full-time in-office opportunity with long-term advancement potential.
- High visibility role with leadership interaction and career growth opportunities.
Schedule:
- Monday - Friday.
- 10:00 AM - 6:00 PM (in-office).
About Stern At Home Therapy:Our mission is to provide superlative levels of patient therapy in the comfort of home. To support our mission, we emphasize on the compatibility of the very best in patient care, staff potential and partner value. Our patients: The antidote to ordinary therapy, our strategy focuses on improved performance and comfort throughout each custom therapy regimen. Our therapists: The very leaders of our vision, we place great emphasis on encouragement and comprehensive resources to influence the progress that our therapists provide. Our partners: The strategic enforcement of our practices ensure that every partner, medical associate and department is met with financial acuity and dependability of resources, revenue and commitment. PATIENT INITIATIVE: THEN AND NOWStern at Home Therapy originates from a larger agenda than its focused priorities of today. During its infancy, the founders at Stern created comprehensive outpatient services for seniors. One of the very early believers of personal care programs, Stern truly listened to his patients and their families. More than a service provider, he became a family name. A widespread challenge for patients was the commute and scheduling of ambulatory services to get to appointments. When inquiring about patient distress, the team at Stern made note of every concern and difficulty. They realized that more patients were negligent in their care because it was too difficult for them to come to the facility. So Stern came home and continues to do so for many years, and counting. While Stern at Home Therapy has become a treasure trove of white gloved care, the entire spectrum of geriatric health remains available for our patients to this very day. Although our mission is completely focused and driven by the reversal of obligation and convenience of care, our patients know we are always about helping with the bigger picture.