Company DescriptionSutherland seeks a digitally savvy, data driven Business Development Executive to join our Business Development team. This role is critical to expanding Sutherland's market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C‑suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology‑driven environment.Job DescriptionThe Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI‑driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data‑supported value propositions that drive business impact for clients.Key ResponsibilitiesLead Generation & Qualification: Source and qualify new leads through inbound, outbound, event‑driven, and prospecting.Pipeline Management: Build and manage a healthy, balanced, full‑funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.Consultative Solution Selling: Position Sutherland's digital‑first, AI‑enabled solutions effectively by understanding client pain points, business needs, and operational challenges.Data‑Driven Storytelling: Leverage customer, operational, and market data to present clear, business‑impacting value propositions.Client Engagement: Initiate and support executive‑level conversations with prospective clients, including CxOs, to influence digital transformation agendas.Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.Collaboration: Partner with marketing, tech, and delivery teams to align go‑to‑market (GTM) efforts and craft tailored solutions.Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal‑to‑win ratios, and conversion rates.QualificationsEducation & ExperienceBachelor's or master's degree in business, Data Science, Technology, or related field.Prior experience in a B2B, technology‑driven consulting, inside sales, or digital transformation sales environment.Familiarity with BPO, IT services, or enterprise solutions preferred.Critical CompetenciesDigital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.Data‑Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business‑impact cases.Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.Customer‑Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.Agility & Adaptability: Thrive in fast‑paced, evolving environments; able to pivot strategies quickly.Stakeholder Management: Capable of building executive‑level relationships and driving cross‑functional collaboration.Communication & Storytelling: Exceptional skills in presenting data‑supported narratives and influencing decision‑makers.Key Result Areas (KRAs)Pipeline Growth & HealthGrowth in qualified opportunities across all servicesRevenue GenerationNew revenue from digital transformation deals, ACV/TCV targetsLead Conversion RatesQualified leads, lead‑to‑opportunity, and opportunity‑to‑close conversion ratesConsultative Sales ImpactNumber of consultative engagements and business cases developedCxO‑Level EngagementsNumber of strategic, executive‑level conversations initiatedMarket Positioning & Thought LeadershipParticipation in industry events, publications, and content contributionsSales Cycle OptimizationReduction in average deal closure time and dwell time within pipeline stagesOperational EfficiencyProposal‑to‑win ratio improvements, adherence to pipeline progression KPIsClient Retention & ExpansionGrowth in upsell/cross‑sell opportunities within existing accountsAdditional InformationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional.EEOC and Veteran DocumentationPlease note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.#J-18808-Ljbffr
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.