Who Are We Over the past 16 years, Afinitis patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.
Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.
Our Vision Afinitis vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.
Our Ways of Working At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients.
These principles are not abstract values-they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness. By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.
The Role Role Title: Business Development Lead Location: United States (Remote)
About the Role The Business Development Lead is responsible for generating new business opportunities by qualifying and nurturing leads. This role focuses on engaging prospective enterprise and mid-market customers, creating interest in Afinitis solutions, and securing high-quality meetings for the sales organization.
Based in the US, the BDR partners closely with Account Executives, Sales Engineers, Marketing, and Growth leadership to execute strategies aligned to Afinitis GTM priorities. This role is ideal for a driven, coachable sales professional who wants to build a foundation in enterprise technology sales and grow into more senior sales roles over time.
What Will Be Your Key Deliverables
Inbound and Outbound Prospecting & Pipeline Generation
Proactively identify and engage target accounts through strategic outbound prospecting across phone, email, and social channels.
Prospect new potential customers via email, phone, and digital channels; this will include Account-based engagement and Executive-level outreach.
Research and identify target accounts, decision-makers, and business challenges.
Generate qualified meetings and opportunities for Account Executives.
Meet or exceed activity and pipeline generation targets; pipeline quota ownership.
Messaging & Value-Based Outreach
Deliver clear, compelling messaging aligned to Afinitis value proposition.
Tailor outreach by industry, use case, and role-specific pain points.
Provide market feedback, share messaging insights, and contribute to campaign optimization.
Account & Territory Collaboration
Partner closely with Account Executives on target accounts and outreach strategies.
Ensure smooth handoff of qualified opportunities.
Engagement in Discovery conversations.
Maintain accurate CRM activity and notes.
GTM & Campaign Execution
Support inbound and outbound campaigns aligned to new product launches and GTM initiatives.
Partner with Marketing on coordinated outreach and follow-up.
Provide feedback on messaging effectiveness.
Operational Discipline & Growth
Maintain strong CRM hygiene and reporting.
Track activity outcomes and conversion metrics.
Participate in coaching and enablement sessions.
Continuously improve inbound and outbound execution.
Qualifications - Required
Qualifications - Preferred
Compensation Total OTE up to $143,000 (base + performance-based incentives).
Why This Role Matters Business Development is a critical driver of Afinitis growth strategy. This role exists to build a predictable pipeline, expand Afinitis reach into target accounts, support new product and GTM initiatives, and develop future enterprise sales talent. The BDR plays a foundational role in Afinitis revenue engine and long-term growth.
We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. Our policy is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, political affiliation, military or veteran status, or any other category protected under applicable federal, state, or local law.