Business Development Manager

Summary
We are seeking a dynamic Business Development Manager to join our team at Foundation Rescue Supply. This position will focus on maximizing underperforming accounts, incoming marketing leads, building relationships with existing customers and grow into lead training sessions with customers.  With over 75 years of combined experience, our team is the leader in the market.  Our growing customer demand requires that we add this position to our team to meet the needs of our customers.

Duties and Responsibilities

• Manage Incoming Marketing Lead Requests
  • Pursue new business opportunities by following up on incoming leads from our marketing campaigns. 
  • Research and analyze market trends, competitor activities, and industry developments to identify untapped markets and growth opportunities.
  • Develop and implement innovative sales tactics and strategies to penetrate new markets and acquire new customers.
• Expand Existing Accounts:
  • Cultivate and nurture relationships with existing clients to identify opportunities for upselling or cross-selling additional products and services.
  • Conduct regular account reviews to assess customer needs and identify areas for expansion.
  • Collaborate with internal teams to develop tailored solutions and proposals that meet the evolving needs of existing clients.
  • Implement proactive account management strategies to ensure customer satisfaction and long-term loyalty.
• Discovery and Understanding Business Metrics:
  • Conduct thorough discovery sessions with prospective and existing clients to understand their business operations, challenges, and goals.
  • Analyze client data and metrics to identify improvement areas and growth opportunities.
  • Collaborate with internal teams to develop customized solutions that address client needs and objectives.
  • Provide strategic recommendations and insights based on a deep understanding of client needs and industry trends.
• Customer Training & Development:
  • Collaborate with customers to identify areas of their business that would benefit from additional training including:
    • Call Center / Incoming Calls
    • Pre-inspection Marketing Techniques
    • Customer Appointment Inspection
    • Customer Sales Presentations
    • Sales Closing / Handling Objections
    • Installation Training 
    • Exceeding Customer Expectations
    • Lead training sessions with customers and identify opportunities to improve our training programs.
• Digital Ordering & Customer Adoption Strategy:
  • Drive customer adoption of Foundation Rescue Supply’s online order request platform as an additional sales and customer service channel. 
  • Educate prospective and existing customers on the benefits of submitting orders online, including faster order processing, easier product visibility, after-hours order submission, and reduced dependency on direct rep interaction. 
  • Work with customers to transition repeat and standardized purchasing behaviors into the online ordering platform while maintaining high-touch relationship management. 
  • Identify opportunities to simplify and streamline the customer ordering experience through digital tools, training, and process improvements. 
  • Collaborate with internal sales, operations, and marketing teams to improve online customer engagement, increase platform utilization, and support long-term scalability. 
  • Promote the online order request platform during customer visits, training sessions, follow-up calls, and marketing campaigns. 
  • Assist customers with onboarding, account setup, navigation, and ongoing use of the online ordering system. 
  • Track customer usage trends and identify accounts with opportunities to increase digital engagement and ordering frequency. 
  • Support the company’s long-term strategy of creating multiple sales channels that improve customer convenience, operational efficiency, and scalability.
• Provide World Class Customer Service
  • Act as the primary point of contact for client inquiries, complaints, or issues.
  • Listen empathetically to client concerns and work to resolve them promptly.
  • Collaborate with internal teams to investigate and address root causes of recurring issues.
  • Implement preventive measures to minimize future complaints or issues.
• Exceptional Written and Verbal Communication Skills:
  • Articulate complex concepts clearly and concisely in written communication.
  • Tailor communication style and tone to suit the audience and purpose.
  • Actively listen to understand client needs and concerns.
  • Build rapport and foster positive relationships through effective communication.
• Ability to Work Under Pressure:
  • Remain calm and focused when working in high-pressure situations, such as tight deadlines or challenging negotiations.
  • Prioritize tasks effectively to meet competing demands and deadlines.
  • Adapt quickly to unexpected changes or obstacles.
  • Seek support or assistance when needed to overcome challenges and achieve objectives.

Required Experience, Education, and Qualifications

• Experience in outside sales, generating new business leads. We seek a business development manager who will provide aggressive capture management activities to support sales goals.
• Familiarity with CRM or other sales data systems to track critical sales metrics and pipelines. 
• Proficient with Microsoft Suite and Teams.
• Clear understanding of the residential foundation repair, water control, humidity control, and crawlspace encapsulation markets.
• Time management skills, balancing multiple customers and business development goals.
• Clear written and oral communication is required. This position collects substantial market information, which must be shared within the division to adjust pricing and company differentiation strategies.
• Valid driver’s license
• Must have reliable transportation to the workplace(s) and customer location(s). 
• Ability to successfully pass a background check related to driving. 
• Ability to pass drug screening.
• Must be able to work in the United States without corporate sponsorship now and in the future.

Preferred Education and Experience

• Residential foundation repair, water control, humidity control, and crawlspace encapsulation contractor experience
• Training and development for sales and field installation is a plus.

Work Environment/Physical Demand
This position works in an office environment and extensively travels to support business development activities. This position requires long periods of sitting.

Position type, travel, and work Schedule

• This is a full-time, office/hybrid position. 
• Travel is required for this position and will be scheduled on an as needed basis.
• This role follows a standard full-time schedule; however, additional hours may be necessary to meet project deadlines. Due to construction-related demands, the position requires flexibility to work non-typical days and irregular hours. The role also requires availability to respond to phone calls outside of standard business hours.

Office Location
This position will work remotely. 

Benefits
Kent Companies provides its employees with one of the most competitive compensation and benefits packages in the construction industry. Benefits vary by location, with a fully customized benefits package presented upon hire. Typical benefits packages include:

• Weekly pay
• PTO (Paid Time Off)
• Medical, Dental, and Vision Coverage
• Supplemental insurance options
• Retirement plans with discretionary employer-matching
• Holiday pay (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Scholarship opportunities for dependents
• Leadership development opportunities

Perks associated with this role
Our goal is to offer an unparalleled career progression that is not precisely pre-determined; rather, it builds on the teammate’s strengths, interests, and pursuits as the individual gains experience, grows, and develops in their career. You would be hard-pressed to find another ENR Top 6 Commercial Concrete Company that parallels Kent Companies.

About Kent Companies
Kent Companies is the parent brand for Kent Concrete, Kent Underlayments, Kent Facilities, Kent Foundation Solutions, and Foundation Rescue Supply. As a third-generation, family-owned specialty trade contractor, we believe our people are our greatest assets. Every Kent Companies project is marked by our Four Hallmarks of Service: Safety, Productivity, Quality, and Customer Service. We believe in providing challenging work, opportunities for professional development, and industry-leading compensation packages. And it’s all wrapped in a culture built on values and integrity. We deliver on our promises.

About Foundation Rescue Supply 
Foundation Rescue Supply is one of the nation’s largest distributors of residential and commercial foundation repair, waterproofing, and air control products. We deliver products in 1-2 days in most Midwest and Southeastern United States locations. But we're more than a product distributor. We partner with residential foundation repair contractors to deliver sales and operations training and help our customers meet their strategic growth goals.

Learn more about our Foundation Rescue Supply here: https://www.foundationrescuesupply.com/ 

EEO Statement
At Kent Companies, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. Kent Companies’ does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all employment practices and personnel actions, including but not limited to hiring, recruiting, promotions, performance evaluations, termination, and compensation decisions. 

The Company will strive to ensure that all employees and prospective employees will be treated equally in regard to recruitment, employment, promotions, demotions, discipline, termination, access to benefits and training, leaves of absence, and layoffs. The Company will further ensure that its management staff is aware of the Company’s commitment to this policy and each member understands their individual role in the process of administering this plan.

Kent Companies will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.