Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world‑class sales team. Honda World is the #1 dealer in New Vehicle Sales in Kentucky for the last five years. Our dealership works as a team and strives to be the best for our guests.What We OfferMedical, dental, and vision insuranceLife insuranceEmployee purchase and service discountsUpbeat and progressive work environmentTenured leadership teamCareer advancement opportunitiesHonda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service.ResponsibilitiesCreate, maintain and measure internet and business development processes (for both sales and service)Manage a group of customer service representatives in a call center environmentDevelop and maintain the new hire and interview processes for all BDC reps/appointment coordinatorsCultivate engaged, intelligent and consistent staffAttract potential clients and retain current clientele by answering product and service questions received via phone and/or internetContribute to high scores for the manufacturer's customer satisfaction index (CSI)Strive for continual improvement in the BDC and the company as a whole; give recognition when it is earnedHold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrityQualificationsSuperior communication skills, both oral and writtenMinimum of two years BDC experience requiredAt least one year of automotive management experience preferredStrong email and phone presence necessaryExceptional leadership skillsOutstanding organizational skillsAbility to stay strong and calm in a stressful environment; must thrive under pressureAbility to pass a pre‑employment background check and drug test#J-18808-Ljbffr