Business Development Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Why Us?

At Paul Davis Restoration we're more than a company - we're a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-class

service to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business.

If you're ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.

Basic Functions:

• Retain, Prospect and Recruit New Strategic Business Relationships
• Grow and Foster relationships with strategic business accounts.
• Onboard and train business relationships
• Create Service Level Agreements with Strategic Business Relationships
• Takes responsibility for communicating to key accounts regarding ongoing projects
• Supports and assists the overall Paul Davis Team
• The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance

Basic Requirements:

• Associate or bachelor's degree is desired especially in area of Sales, Marketing and Communications
• Experience in marketing, sales, and customer service.
• Highly Organized and versed in prioritization of tasks.
• CRM experience (Salesforce, Luxor, ect.)
• High level written and verbal communicator
• Deal Maker/ closer
• High aptitude in Microsoft office suite
• Dependable transportation
• Smart Phone
• Appropriate Attire
• Fun and Outgoing Personality
• Driven by Results and Growth

Evaluated On:

• Results of New Accounts brought on by the Sales and Marketing Account Manager
• Relationship and Growth Penetration of active current accounts
• Activities in Luxor
• Follow up and Follow Through
• Commitment to entire Paul Davis Team
• Relationships with Vendors and Subcontractors
• Culture and over all attitude
• Skill Development Goals
• Performance in alignment with the job description
• Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise

Overall Primary Duties:

• Face to Face activities with current and new strategic business relationships
• Coordinate Meetings, Lunches, and presentations to educate and probe for win/ win/ win relationships.
• Be the Face of Paul Davis at Associations, Chamber Events, Community Events and commit to being on different committees.
• Be the Hunter and Retainer for Sales with a strong pipeline.
• Retain lasting relationships with key accounts to capture new revenue through new and existing relationships.
• Create and follow Sales Budget weekly, monthly and yearly.
• Keeps Luxor updated with all activities, accounts, companies and contacts (but not limited to)
• Work directly with the Vice President of Sales and Marketing
• Work directly with Sales and Marketing Team
• Work directly with the General Manager
• Work directly with Team Leads and Operations Teams to ensure a positive client experience.
• Grow the Account Relationships based on sales from prior years
• Set proper expectations with accounts
• Recruit new key accounts that align with the Paul Davis way.
• Build, create and execute Service Level Agreements with new accounts
• Teach, Train and Onboard New and Existing Accounts
• Teach, Train and Onboard the Paul Davis Team with New Accounts
• Brand the Paul Davis name by being involved in Association, Chambers and the Community and being committed to boards or committees.
• Review, Update and Manage RMS and Luxor software
• Find and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client's willingness to recommend us to friends and family when work is complete.
• Supports ERTPMs and RPMs in setting proper expectations with clients.
• Support's ERTPM's and RPMs in Obtaining (where applicable) and ensure collection of all

work authorization and other documentation from clients for all services.

• Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts.
• Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
• Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account.
• Monitors SEO, Google ad, Pay per Click, website and local service ads
• Support ERTPM's and RPMs in communicating and building trust throughout each project.

Secondary Duties:

• Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up.
• Participate in on call rotation.
• Participate in Sales and Marketing events
• Manage Emergency Preparedness Plans for Accounts
• Professionally handle and resolve all complaints in a timely fashion.
• Work directly with the Sales and Marketing Team to build long lasting relationships with accounts.
• Provide feedback to other management based on observations from the field and the relationship.
• Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.
• Attend Bi-Weekly Sales and Marketing Team Meetings
• Attend Bi-Weekly GS&R
• Share your office365 calendar with your supervisor on an ongoing basis.
• Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High Level Job Responsibilities Include:

• Participate in emergency services when an "All Hands-On Deck" scenario arises.
• Participate in ongoing problem solving and practicing continuous improvement of the department and company.
• Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.
• Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Hours:

• This is a full-time position.
• Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.