Our Business Development Managers (BDMs), each aligned to a designated facility, bring a strong customer-focused growth mindset and play a key role in driving sustainable organic revenue within their assigned region. BDMs are instrumental in evolving how we engage with customers—emphasizing relationship development, trust-building, and ease of doing business to foster long-term loyalty.This role is responsible for:Developing and executing strategies to retain and expand existing customer relationships, including introducing clients to additional service offerings across our end-to-end solutionsIdentifying and pursuing new revenue opportunities with prospective regional customersAchieving and exceeding facility-based sales targets established at the beginning of each fiscal yearEach BDM is assigned a portfolio of facility-based customers and is expected to proactively build engagement strategies, identify growth opportunities across both existing and prospective clients, enhance overall customer satisfaction, and mitigate potential attrition risks.Success in this role requires a strong understanding of customer needs and regional market dynamics, a passion for relationship building, a proactive and results-driven approach, and well-developed interpersonal, analytical, and organizational skills. This position reports to the appropriate Regional Sales Leader.Key Accountabilities and ResponsibilitiesCustomer Retention and GrowthDevelop and execute regional customer retention and growth strategies aligned with company revenue objectives and service channel goalsProactively engage with existing, prospective, and at-risk regional customers through in-person interactions and tailored communicationAnalyze customer and regional business data to identify risks, trends, and opportunities to expand revenue across existing and new service offeringsDevelop a strong understanding of customer needs, regional market dynamics, and sector-specific challenges to identify opportunities for relationship expansion and revenue growthCustomer Relationship ManagementBuild and maintain strong relationships with key customers and prospects through consistent, personalized engagement and a high level of serviceAddress customer inquiries and concerns promptly and effectively to support overall satisfactionCustomer Experience EnhancementPartner with cross-functional teams (e.g., Operations, Customer Service Representatives (CSR), Product, Marketing) to enhance the overall customer experience and simplify the client journeyIdentify and implement initiatives that increase customer loyalty and satisfactionGather and analyze customer feedback to support continuous improvement effortsNew Customer AcquisitionMaintain a strong understanding of each facility's regional market and competitive landscape, including strengths, differentiators, and areas of opportunityMonitor market trends and competitive activity to identify new opportunitiesIdentify and pursue new customer segments, markets, and service channelsDevelop and execute strategies to attract new customers across the full portfolio of service offeringsManage inbound leads within the assigned region, with discretion to pursue directly or transition to the appropriate Account Development Manager (ADM)Strengthening Facility PartnershipsDevelop a deep understanding of assigned facility capabilities and opportunities through ongoing engagement with Facility Managers, including regular communication and site visitsPartner with Facility Managers in customer and prospect meetings to strengthen relationships and showcase technical expertiseProvide insight to Facility Managers on sales strategies and results; collaborate to refine approaches for customer retention and growthWork closely with Facility Managers, ADMs, and CSRs to ensure high levels of customer service and focus on both expansion within existing accounts and acquisition of new customersParticipate in regular internal facility reviews with Sales and Operations leadershipContribute to updates shared with executive leadership regarding the status of facility-level customer portfolios, pipeline activity, and projected revenuePerformance Tracking, Reporting, and CommunicationLeverage Salesforce to manage leads, track customer interactions, monitor pipeline performance, and generate data-driven insightsMaintain accurate and complete records through consistent CRM usage and data hygiene practicesTrack key performance metrics such as pipeline activity, conversion rates, customer lifetime value, and market opportunity insightsPrepare and deliver regular updates and reports (written and/or verbal) on retention, growth, new business, and channel performanceTerritory ManagementManage sales activities within assigned geographic markets and provide feedback to internal stakeholders, including Facility Managers, ADMs, and CSRs, to inform sales strategiesTeam Collaboration and DevelopmentProvide guidance, support, and informal coaching to team membersContribute to a collaborative environment that drives customer retention and growth objectivesTravelRegular travel within the assigned region is requiredOccasional national travel may be required for broader organizational initiatives and meetingsKey Competencies and Required AttributesCustomer centric mindsetRelationship builderStrong oral and written communicator, with exceptional rapport and relationship-building skillsDriven to achieve resultsAdaptable/flexibleProactive and solution-oriented approach to challengesDeveloped sales skills with particular emphasis on the generation of thorough and accurate customer needs assessments, solution development, and gaining/maintaining customer commitmentAbility to sell to multiple levels and constituencies within customer organizationsAbility to develop and implement comprehensive territory sales plans with clearly defined objectives, strategies, and tacticsAbility to analyze data and draw meaningful insightsTeam player and collaboratorRequired QualificationsBachelor's degree in business, marketing, or a related field5+ years of successful experience in customer retention, account management, or a related customer-centric role in a highly competitive market sectorExperience with CRM software (e.g., Salesforce) and data analysis toolsStrong understanding of the company's products and services or proven ability to quickly and understand and absorb new technical informationBonus ExperienceExperience in a related technical industry (e.g., telecommunications, SaaS, E-commerce)Experience with customer success platformsMiller Heiman Strategic Selling and Large Account Management Training/ Certification#J-18808-Ljbffr