Business Development & Operations Coordinator

Brighter Day Services (BDS) is a residential and commercial cleaning and property services company operating across Maryland and Delaware, with additional Mid-Atlantic markets on the way. We're growing, and we're looking for our first part-time internal hire to be the operational backbone of the company.

About the Role

The Business Development & Operations Coordinator (BDOC) is a highly hands-on role covering customer communication, scheduling, dispatch, sales, and day-to-day administration. You'll report directly to the CEO and work closely with our leadership team to keep daily operations running smoothly. If you like variety, ownership, and being the person who makes things happen, this role is built for you.

What You'll Do

• Answer incoming calls and respond to customer inquiries
• Schedule estimates and services
• Dispatch contractors to jobs
• Follow up on incoming leads
• Close residential sales
• Support commercial sales opportunities
• Assist with recruiting cleaners and contractors
• Verify contractor documents and compliance
• Manage ongoing customer follow-up
• Maintain and update BookingKoala
• Manage RingCentral customer-facing communications
• Handle daily administrative operations for BDS

What We're Looking For

• Strong verbal and written communication skills
• Customer service experience, ideally in home services, cleaning, or a related field
• Highly organized with the ability to manage multiple priorities at once
• Comfortable learning and working in scheduling/dispatch software (BookingKoala experience a plus)
• Self-starter who can work independently in a hybrid setup
• Sales aptitude, especially converting inbound leads into booked jobs
• Reliable transportation for occasional in-person work/meetings

Schedule & Work Setup
This is a part-time, W-2 position, hybrid, with a minimum required schedule of Monday through Thursday, 9:00 AM–2:00 PM. Additional hours may be available as the role and business grow.

Benefits

• Unpaid sick time (accrued)
• A clear path to expanded hours and responsibility as Brighter Day Services grows