Business Development & Operations Specialist

Location: Montgomery, AL (Hybrid)
Reports To: Regional Director/Director of Operations

Position Summary

The Business Development & Operations Coordinator plays a key role in growing and supporting our commercial janitorial business. This position combines business development with account management and operational support to drive new client acquisition while ensuring exceptional service delivery for existing commercial accounts.

The ideal candidate is a self-starter who enjoys building relationships, solving problems, and delivering outstanding customer experiences. This individual will partner with clients and Certified Business Owners to maintain service excellence, strengthen customer relationships, and support continued business growth.

Essential Responsibilities

Business Development

• Identify and pursue new commercial business opportunities within the assigned territory.
• Generate leads through networking, prospecting, referrals, and cold outreach.
• Conduct sales presentations and recommend customized janitorial and facility service solutions.
• Develop proposals, negotiate contracts, and close new business opportunities.
• Maintain an active sales pipeline and accurately track leads, opportunities, and customer interactions within the CRM system.
• Meet or exceed established sales and revenue goals.

Account Management & Operations

• Serve as the primary point of contact for assigned commercial accounts.
• Coordinate daily service operations with Certified Business Owners to ensure contract expectations are met.
• Conduct routine customer visits, quality assurance inspections, and brand standards audits.
• Address customer concerns promptly and implement corrective actions when needed.
• Manage contract renewals, service modifications, and special project requests.
• Build strong relationships with customers to support long-term retention and satisfaction.

Customer Experience

• Deliver responsive, professional, and proactive customer service.
• Maintain regular communication with clients to ensure service expectations are consistently met.
• Gather customer feedback and identify opportunities to improve service delivery.
• Support customer retention through relationship management and operational excellence.

Reporting & Market Awareness

• Monitor local market trends, competitor activity, and industry developments.
• Prepare reports on sales activity, operational performance, customer satisfaction, and account status.
• Provide recommendations to improve processes, customer experience, and business growth.

Qualifications

Experience

• 2+ years of experience in business development, outside sales, account management, or customer relationship management.
• Experience within the commercial cleaning, facilities management, or business services industry is preferred.
• Previous operations or service management experience is a plus.
• Demonstrated success meeting or exceeding sales goals.

Knowledge, Skills & Abilities

• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and commitment to delivering high-quality customer service.
• Ability to work independently while collaborating effectively with internal teams and Certified Business Owners.

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Management, Marketing, or a related field is preferred.

Additional Requirements

• Valid driver's license with reliable transportation.
• Ability to travel throughout the assigned market for customer visits, prospect meetings, and site inspections.
• Ability to occasionally lift up to 25 pounds and perform site walkthroughs as needed.

Benefits

• Competitive base salary plus commission opportunities based on sales performance and account retention
• 100% employer-paid medical, dental, and vision insurance for employees
• Paid time off and company holidays
• 401(k) with company match
• Monthly car allowance
• Professional development and career growth opportunities