Business Development Representative

Coggins Call Center | Assistant Business Development Manager

Compensation: $40,000-$70,000+ per year (Base Salary + Performance Commission)

Are you a high-performing automotive BDC professional who's ready to step into a leadership role? Coggins Auto Group is looking for an Assistant Business Development Manager to help lead our growing Call Center alongside our BDC Manager.

This is a performance-based position where your success is tied to both your individual production and the overall success of the department. You'll play a key role in helping the team hit sales, appointment, customer satisfaction, and service growth goals while continuing to produce at a high level yourself.

If you're competitive, process-driven, love coaching others, and thrive in a fast-paced environment, we want to meet you.

What You'll Do

• Work alongside the Business Development Manager to drive department performance and achieve monthly sales goals
• Continue handling your own internet and phone leads while serving as a leader within the department
• Assist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagement
• Provide support with objection handling, phone skills, and customer communication
• Monitor lead follow-up, appointment quality, CRM activity, and customer satisfaction
• Help ensure department processes and manufacturer standards are consistently followed
• Track key performance metrics and identify opportunities for improvement
• Support dealership sales growth through effective internet, phone, text, and email communication
• Drive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiatives
• Help execute outbound sales and service campaigns through calls, texts, and emails
• Lead by example with professionalism, urgency, and accountability

What We're Looking For

• Previous automotive BDC experience required OR significant call center/appointment-setting experience
• Proven ability to meet or exceed sales and appointment goals
• Strong leadership qualities with a desire to coach and motivate others
• Exceptional verbal and written communication skills
• Highly organized and detail-oriented
• Process-driven with excellent time management
• Comfortable working in a fast-paced, goal-oriented environment
• Proficient with CRM systems, Microsoft Excel, and other dealership technology
• Positive attitude, strong work ethic, and a team-first mentality

Compensation

This position offers a competitive base salary plus performance-based commission, rewarding both:

• Your individual production and performance
• Overall department success and key performance metrics

Expected annual earnings: $40,000-$70,000+

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Ongoing Training & Career Development
• Advancement Opportunities within Coggins Auto Group

Join a Team That Drives Results

At Coggins Auto Group, our Business Development Center is more than a call center, it's the engine that drives customer relationships, sales opportunities, and long-term retention. If you're ready to grow as a leader while continuing to produce at a high level, we'd love to hear from you.

Apply today and help lead the future of the Coggins Auto Group.