Business Development Representative - Managed IT Services

Requirements - Skill, Knowledge, and abilities

Skills and Capabilities:

• 3–5+ years of direct B2B sales experience, ideally within IT services, Managed Services Provider (MSP), or technology solutions
• Experience selling to SMB clients and/or K-12 school districts strongly preferred
• Willingness to execute high-volume sales best practices including cold calling, emailing, social messaging, and event networking
• IT or technical sales background with a working knowledge of managed services, cybersecurity, networking, or device management
• Enthusiastic and passionate about sales performance and customer success
• Strong natural curiosity and a genuine desire to understand and solve customer IT challenges
• Ability to build effective working relationships with school district administrators, SMB owners, IT directors, and internal teams across the organization
• Effective presentation skills – ability to present technical solutions in a clear, compelling way to non-technical audiences
• Comfortable working in a high-growth, fast-evolving environment
• Flexible and adaptive – able to pivot approach as market needs change
• Strong business acumen – understands budget cycles, procurement processes, and
• ROI conversations relevant to SMBs and schools
• Creative thinker who identifies opportunities others may overlook
• Highly motivated and results-oriented – does what it takes to win

Operates in alignment with the company’s Core Values and Mission

Education / Experience:

• Strong direct sales background (3–5+ years), preferably in managed IT services or technology solutions
• Documented track record of new business development success
• Experience selling into SMB accounts and/or K-12 school districts is strongly preferred
• Preferred: experience in SMB, Education, or Public Sector vertical sales
• Solid IT background – working knowledge of managed services, hardware, networking, and cybersecurity
• 4-year College Degree and/or equivalent sales/business experience

• Prospect and develop new business relationships within the SMB and K-12 School District markets in Rochester, MN and surrounding communities.
• Create a consistent cadence of outbound prospecting including cold calling, emailing, LinkedIn outreach, and in-person visits to SMB and school district stakeholders.
• Schedule and conduct discovery meetings with IT decision-makers, administrators, business owners, and procurement staff at target SMB and education accounts.
• Qualify prospects against company criteria for ideal customers, with a focus on organizations that would benefit from outsourced Managed IT, Cybersecurity, or Infrastructure support.
• Develop a deep understanding of the unique IT environments, compliance requirements, and budget cycles of K-12 school districts and SMB clients in the region.
• Identify and pursue opportunities to expand the managed services portfolio across accounts, including upselling additional service lines such as Device Management, Network Projects, and IT Hardware.
• Execute a territory business plan developed in collaboration with your manager, adjusted regularly as market conditions evolve.
• Apply a strong customer-focused-selling approach and conduct thorough needs analysis to develop appropriate Managed IT and infrastructure recommendations.
• Maintain real-time CRM records to manage the sales pipeline, track activity, and accurately forecast revenue to goal.
• Collaborate with the internal team to develop and deliver proposals, statements of work, and managed services agreements.
• Build relationships with manufacturer and distributor sales teams (e.g., HPE, Fortinet, Dell, Cisco, Microsoft, and other key partners) to support solution delivery.
• Facilitate and deliver compelling presentations and managed services overviews to end-users, IT staff, school district technology directors, and business owners.
• Leverage strong sales acumen to consistently advance deals through the pipeline and close new managed services contracts.
• Represent the company at local business associations, school district technology events, trade shows, and professional networking organizations in the Rochester area.
• This position will be 70% New Business Efforts and 30% Current Customer efforts

Managed IT Services Portfolio

The BDR will be responsible for presenting and selling the following services to SMB and school district clients:

• Managed IT Services – Fully outsourced IT support and management for SMB and K-12 environments
• Managed Infrastructure – Server, storage, and data center management
• Cybersecurity Services – Endpoint protection, threat monitoring, security assessments, compliance support (including CIPA and FERPA for schools)
• Device Management –Solutions for laptops, tablets, Chromebooks, and mobile devices
• Network Projects – Design, installation, and upgrades of LAN/WAN, Wi-Fi, and structured cabling
• IT Hardware Procurement – PCs, laptops, printers, A/V, and conference equipment through key contract vehicles