Business Development Representative

SERVPRO of Pflugerville/Stillwater/Guthrie/S Tulsa/Edmond

Pflugerville, TX

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JOB DETAILS

SKILLS

Business Development, Business Services, Business Strategy, Business-to-Business (B2B), Commercial Real Estate, Conflict Resolution, Construction Estimating Software, Contingency Plans, Contract Negotiation, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Direct Sales, Disaster Recovery, Emergency Response, Facilities Management, Federal Laws and Regulations, Insurance, Interpersonal Skills, Legal, Marketing, Negotiation Skills, Physical Demands, Pricing, Property Management, Revenue Growth, Sales, Sales Closing Skills, Sales Cycle, Sales Management, Sales Pipeline, Sales Prospecting, Salesforce.com, State Laws and Regulations, Strategic Planning, Transportation Routing

LOCATION

Pflugerville, TX

POSTED

30+ days ago

Servpro Team Jones is hiring a Business Development Executive

Benefits

Competitive compensation
Superior benefits
Career progression
Professional development

And more!

The role of a Business Development Executive (BDE) in the property restoration and disaster recovery industry is critical for driving revenue and establishing long-term partnerships. A successful BDE acts as the primary liaison between the restoration company and key stakeholders, including insurance carriers, property managers, adjusters, and commercial facility owners. The primary objective is to secure a steady stream of referral business and formal service agreements that guarantee priority response and revenue generation.
This document outlines the core responsibilities of a Restoration Business Development Executive, with a specific focus on the strategies and duties involved in getting service agreements signed by customers.

Key Responsibilities
pivotal responsibility for a restoration BDE is the negotiation and execution of formal service agreements. These contracts solidify the relationship between the restoration firm and the client, ensuring that the firm is the first point of contact when a disaster strikes. BDEs handle several types of agreements, each requiring specific approaches.
Emergency Response Agreements (ERAs)

For commercial clients and property managers, BDEs focus on securing Emergency Response Agreements (ERAs), sometimes referred to as Master Service Agreements (MSAs) or Contingency Plans. An ERA is a pre-determined contract that establishes the restoration company as the priority responder for a commercial property in the event of a disaster
.
The BDE's responsibility is to educate property owners and facility managers on the value of proactive disaster planning. By signing an ERA, clients benefit from priority response times, pre-approved pricing structures, and minimized business disruption

Sales Pipeline and CRM Management

Effective business development requires meticulous tracking and organization. BDEs are responsible for managing the entire sales pipeline, from initial prospecting to contract execution and ongoing account management.
Utilizing Customer Relationship Management (CRM) software (such as Dash, Salesforce, or specialized restoration CRMs) is a daily requirement. BDEs must maintain accurate, detailed notes on client preferences, track the progress of leads, and log all networking activities
. They are often required to submit detailed weekly activity reports outlining visits, meetings, and progress toward specific revenue goals
.
Account Management and Client Retention

The responsibilities of a BDE do not end once a service agreement is signed or a referral is received. Ongoing account management is crucial to ensure client satisfaction and secure repeat business.
BDEs serve as the primary account manager, acting as a bridge between the client and the internal operations and estimating teams

Summary of Core Competencies

To effectively execute these responsibilities, a Restoration Business Development Executive must possess a specific set of skills and competencies.
Competency Area | Description
B2B Sales Expertise | Proven ability to navigate long sales cycles, negotiate contracts, and close deals with commercial entities and insurance carriers.
Industry Knowledge | Understanding of property damage restoration processes, construction terminology, and estimating software (e.g., Xactimate).
Strategic Planning | Capability to develop geographic routing plans, target high-value verticals, and create actionable business development strategies.
Interpersonal Skills | Exceptional communication, relationship-building, and conflict-resolution skills to inspire loyalty and trust among referral partners.

Position Requirements

Bachelor’s degree in marketing or business or equivalent experience preferred
A minimum of 5 years of direct sales experience
Strong process and results driven attitude
Experience in the cleaning, restoration, or insurance industry is preferred

Skills/Physical Demands/Competencies

Ability to successfully complete a background check subject to applicable law

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All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

About the Company

SERVPRO of Pflugerville/Stillwater/Guthrie/S Tulsa/Edmond

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