Business Development Representative - Sales

Darrell Waltrip Buick GMCLocation: 1440 Murfreesboro Rd, Franklin, Tennessee 37067SummaryPrimarily responsible for lead generation activities in support of the company's sales and service goals.Supervisory ResponsibilitiesThis job has no direct supervisory responsibilities.Essential Duties And ResponsibilitiesAnswer all incoming phone calls according to a proven, pre-set script and schedule a sales or service appointment.Log all customer comments into Dealership Management System.Schedule follow-up contact if no appointment is made in Dealership Management System.Confirm scheduled appointments with future customers.Post scheduled appointments on appointment board in the Business Development Center.Re‑schedule “no‑show” customer appointments.Follow‑up with sales or service department to determine if the appointment was kept and what the outcome was; schedule future contact as needed.Maintain and update customer changes in database.Contact current customer base on current marketing incentives.Respond to customer website requests (internet inquiries).Contact internet clients via e‑mail and phone to schedule a sales or service appointment.Notify necessary departments to inform of appointments set.Forward any customer concerns to the correct department manager and follow‑up.Maintain CSI at or above Company standards.Maintain an organized, clean and safe work area.Participate in required training.Follow Safeguards rules and regulations.Demonstrate the Company's Core Values.Maintain accurate timekeeping record in timekeeping system.Comply with Company policies and procedures.Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired EducationGEDHigh School DiplomaAssociate DegreeBachelor DegreeMaster DegreeDoctorate DegreeField Of Study / Work ExperienceAccountingAutomotiveBusinessHuman ResourcesInformation TechnologyDesired Work ExperienceUp to 3 years3-5 years5+ yearsEducation / Work ExperiencePrevious customer service and/or business development experience. Ability to deliver superior customer satisfaction.Certificates And LicensesValid Driver's LicenseAutomobile Salesperson LicenseComputer SkillsIntermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.Communication SkillsAbility to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal skills.Attendance ExpectationsThe position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; to use hands to finger, handle, or feel.Environment DemandsDeeds are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.Verbal And Writing AbilityAbility to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.Math AbilityAbility to add, subtract, multiply and divide.Reasoning AbilityAbility to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.Core ValuesServant Leadership – Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & Respect – Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.Integrity – Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer Enthusiasm – Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for Winning – Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All Levels – Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous Improvement – Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit