Automotive Sales, Business Development, Business Growth, Communication Skills, Compensation and Benefits, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Follow Through, High School Diploma, Internet/Online Service, Negotiation Skills, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Resolve Customer Issues, Revenue Growth, Sales, Sales Closing Skills, Sales Prospecting, Schedule Development, Typing, Up-Selling, Writing Skills, eCommerce Sales
Modern Chevrolet of Winston-Salem has a fantastic opportunity to start a long and rewarding career for the right person! We are looking for highly motivated, energetic people to join our internet sales department! Bring a positive attitude and we will provide you with all the tools you need to be successful. We are seeking a Client Care Specialist to work in our BDC department. This pseudo sales/customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention. Immediate Opening Available.
Job Responsibilities:
- Develop an understanding of automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models
- Managing internet inquiries through dealership website and other online channels
- Setting up customer appointments for sales department
- Assist customers with products and services sold at the dealership in order to present features and benefits to customers
- Follow through on customer leads and build relationships with clients to close sales
- Grow internet sales business and expand current customer base.
Benefits Include:
- Medical, Dental, Vision, Life, Flexible Spending, LTD, and STD
- 401-k eligibility after one year
- Flexible Schedule
- Paid time off
- Paid Holidays
- Top-tier pay plan with competitive compensation ranging from 35-50K+ a year.
and Monthly Bonus Opportunities
Qualifications
- No Automotive Experience Necessary
- Must have a flexible schedule and be able to work some Saturdays within a 5-day work week
- Must be self-motivated and performance driven
- Must be able to attend training
-Excellent customer service and negotiation skills
-Strong written and verbal communication skills
-Highly organized with the ability to learn quickly
-Strong computer and typing skills
-Positive, can-do attitude
-Professional and personable demeanor
- Proven experience in sales
-High School Diploma or GED required.
- Auto sales preferred but not required
Responsibilities
- This customer service position will be responsible for handling Internet leads, inbound phone calls, and customer retention.
- Understands automobiles by studying characteristics, capabilities, and features, comparing and contrasting competitive models.
- Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership.
- Obtain customer information and keep accurate database.
- Maintain a dealership standard for response time.
- Set up sales appointments with all customers with the focus that all customers are prospective long-term customers.
- Managing internet inquiries through dealership website and other online channels
- Setting up customer appointments for sales department
- Follow through on customer leads and build relationships with clients to close sales.
- Grow internet service business and expand current customer base.
Handle minor customer complaints and misunderstandings.
Must be available to work weekends, nights and holidays.