Business Development Specialist

Job Summary 

TheBusiness Development Specialistat Crystal Cruises will play a pivotal role in driving sales and expanding market share among a key group of travel agency accounts. This positionis responsible forthe development and execution of strategies to educate, engage, and foster long-term relationships with travel agency partners,ultimately aimingto meet or exceed establishedsales objectives. TheBusiness Development Specialistwill collaborate closely with the Director of Business Development to execute promotional activities andfacilitaterevenue production through effective sales efforts.  

Essential Job Duties

• Assistin the training, support, and communication with travel agencies within assigned territories. 

• Collaborate with the Regional Sales Director (RSD or BDD) tofacilitatetransactions, support and/or coordinate events aimed at enhancing sales and relationships. 

• Design and implement strategies for territory management, providing guidance for business development to ensure sustainable growth aligning with corporateobjectives. 

• Coordinate andparticipatein sales events, including webinars, in-person meetings, and trade shows. 

• Support the Inside Sales team as needed in resolving, tracking, and executing cases related to territory accounts. 

• Maintain and update the CRM database (OneIS) withaccurateand current information on travel agency partners, ensuring data integrity and completeness. 

• Become a Subject Matter Expert (SME) in the CRM system, providing training and support to team members as needed. 

• Distribute weekly and/or monthly sales reports to key accounts and sales team members as. 

• Execute outbound calling campaigns to trade accounts to support sales todesignatedagents and agencies, including those with potential for increased sales withadditionalsales engagement. 

• Perform anyadditionalduties asassigned by the Director or VP. 

Other Duties

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. 

Competency

• Bachelor’s degree in business, Marketing, or a related field preferred.

• Previousexperience in sales, account management, or business development in the travel or hospitality industry, especially within the cruise industry, is a significant plus.

• Familiarity with the cruise industry and luxury travel products, particularly knowledge of Crystal Cruises, is highlyadvantageous.

• Proficiencyin Microsoft Office Suite and CRM software is desirable.

Skills/Qualifications:

• Strong communicationand interpersonal skills to effectively engage with travel agency partners and internal stakeholders. 

• Sales-oriented mindset witha track recordof achieving or exceeding sales targets. 

• Ability to develop and execute strategic plans for territory management and business development. 

• Proficiencyin using online tools and platforms for promotional activities, including webinars and social media. 

• Detail-oriented with excellent organizational skills to manage templates, agreements, and reporting. 

• Adaptability and willingness totravelasnecessary. 

• Strong problem-solving abilities to address challenges andidentifyopportunities for improvement.

Physical Demands

Requiressitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient tooperatestandard office machines such as computers, the telephone, and other office equipment. 

Expected Hours of Work

The position is full-time andfrequentlyrequires workingadditionaltime outside of normal business hours.