Business Intelligence Analyst/Developer

Job Description

The Business Intelligence Developer is responsible for developing, maintaining, and optimizing the Epic Electronic Health Record (EHR) system and its associated analytics platforms. This role plays a critical part in designing reliable data infrastructure, enhancing reporting capabilities, and ensuring effective data utilization across the organization. It blends expertise in Epic application build, data workflows, and business intelligence development with strong cross‑functional collaboration. The developer works closely with clinical, operational, billing, and leadership teams to support high‑quality patient care through effective system design, meaningful analytics, and continuous system optimization.

Location: This is an on-site position located in Hilo, Hawaii. The incumbent must be on-site at the time of hire.

Essential Job Functions:

Epic Implementation, Upgrades, and System Build

• Lead implementation and upgrades of Epic applications to meet clinical and operational requirements.
• Contribute to system design, configuration, testing, and documentation.
• Configure and test Epic Foundation System analytics content.
• Support implementation and upgrades of additional EHR applications as needed.

Business Intelligence Development

• Develop analytics content using Epic Chronicles, Clarity, and Caboodle.
• Write SQL queries and build custom metrics.
• Develop and maintain data cubes, extracts, and BI tools.
• Manage Analytics Catalog metadata.
• Validate reporting content developed by peers and conduct environment and volume testing.

System Support and Optimization

• Troubleshoot issues related to Epic and analytics platforms.
• Perform system upgrades and routine maintenance.
• Identify areas for workflow improvement and optimization.

Training, Documentation, and Collaboration

• Develop and deliver Epic training for end users, Epic analysts, and BI developers.
• Maintain system documentation and workflow materials.
• Collaborate with subject matter experts and data consumers to ensure reporting meets operational needs.

Compliance and Security

• Participate in the development and maintenance of IT governance structures.
• Ensure organizational compliance with HIPAA and all applicable regulatory requirements.
• Implement, monitor, and continuously improve data security safeguards.

Project Management

• Lead and contribute to multi‑disciplinary project teams.
• Manage project milestones and ensure timely completion of system enhancements.

Qualifications:

Experience:

• Minimum of five (5) years of experience in data analytics, reporting, systems applications, or technical support. At least two (2) years of direct Epic or EHR system support experience in a healthcare setting is highly preferred. An equivalent combination of relevant education, training, certifications, and experience may be considered in meeting the minimum experience requirement.
• Preferred: three (3) + years of experience as a Cogito-certified Business Intelligence Developer.

Education:

• Bachelor’s degree in Business Administration, Healthcare Administration, Communications, Computer Science, Information Technology, Healthcare Informatics, or a related field.

Additional Skills:

• Understanding of clinical, operational, or billing workflows.
• Proficiency in SQL and relational database concepts.
• Experience with analytics and data visualization tools.
• Strong communication, analytical, and problem‑solving skills.
• Ability to manage multiple projects independently and collaboratively.

Company Description

East Hawaii Medical Group (EHMG), an affiliate of the East Hawaii Region of Hawaii Health Systems Corporation, is dedicated to advancing high-quality, patient-centered care throughout East Hawaii. Serving Hilo Benioff Medical Center, Honokaa Hospital, Ka'u Hospital, and the Yukio Okutsu State Veterans Home, EHMG ensures that providers are equipped to deliver exceptional care to our island communities.

Established with our mission to improve the health and well-being of East Hawaii, EHMG's administrative teams play a critical role in strengthening provider operations, optimizing workflows, and enabling sustainable, high-quality patient care across the region.

Benefits

• Medical, dental, and vision coverage available, with employee-only coverage fully covered by the group and employer contributions provided toward eligible dependent coverage.
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service

* Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
* Compensation -The posted compensation range reflects the organization’s estimated pay for this position. Actual compensation will be based on qualifications and experience, and may vary from the posted range as permitted by law.

About Hilo & The Big Island

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.  The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. 

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.