Analysis Skills, Atlassian JIRA, Business Analysis, Business Intelligence, Communication Skills, Computer Workstations, Customer Relationship Management (CRM), Data Cleaning, Data Modeling, Data Processing, Data Quality, Data Science, Data Sets, Dental Insurance, Documentation, ERP (Enterprise Resource Planning), Employee Assistance Plan, Finance, Financial Analysis, HRIS/HRMS, Hardware Installation, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Leadership, Management of Information Systems/Technology (MIS), Multiplatform/Cross-Platform, Onboarding, Power BI, Problem Solving Skills, Python Programming/Scripting Language, Reconciliation, Reporting Dashboards, SQL (Structured Query Language), Sales Operations, Software Installation, Star Schema, System Integration (SI), Systems Administration/Management, Systems Maintenance, Technical Support, Training Data Sets, Vision Plan
Description
Position Summary
This role combines business intelligence development, database support, and Tier-1 IT assistance. The primary focus is building and maintaining Power BI dashboards, developing SQL-based data models, and ensuring clean, reliable data across enterprise systems. The position also supports system integrations, documentation, and basic IT troubleshooting for end users.
Key Responsibilities
Business Intelligence & Reporting (60%)
• Build, maintain, and improve Power BI dashboards used by Finance, Sales, Operations, and Senior Leadership.
• Develop data models and queries using SQL, Infor Syteline datasets, and other internal data sources.
• Assist in the migration of reporting from legacy tools (e.g., Cyberquery) into Power BI.
• Clean and transform datasets for accuracy, consistency, and performance.
• Automate recurring reports and provide ad-hoc analysis when needed.
Database & Systems Support (20%)
• Support integrations between Syteline, UKG, ShopTrak, and other enterprise systems.
• Help maintain data integrity across platforms by diagnosing discrepancies and reconciling data
• Contribute to documentation of system processes, data dictionaries, and reporting standards.
IT Support (20%)
• Provide Tier-1 IT support: password resets, workstation setups, user access, basic troubleshooting.
• Triage tickets and escalate more complex issues to IT Manager or outside providers.
• Assist with hardware rollouts, software installations, and user onboarding.
• Maintain ticketing system hygiene and help identify recurring issues.
Skills, Knowledge & Expertise
• Bachelor’s degree in Management Information Systems, Business Analytics, Information Systems, Data Science, or similar.
• Strong familiarity with Power BI, Excel, and basic SQL.
• Comfort working with enterprise systems (ERP, HRIS, MES, CRM).
• Solid analytical and problem-solving skills.
• Strong communication skills—able to explain technical concepts to non-technical users.
Preferred Skills
• Exposure to Infor Syteline, UKG, ShopTrak, or similar enterprise systems.
• Experience with Python, DAX, or Power Query (M).
• Understanding of data modeling concepts (Star schema, normalization, joins).
• Experience with ticketing systems (Jira, FreshService, HelpDesk, etc.).
Job Benefits
• Competitive PTO
• 401(k) Match
• Health, Life, Dental, and Vision insurance
• Flexible Spending Account
• On-the-job training
• Opportunities for advancement
• Employee Assistance Program
• Referral Program
• Employee Discount Program
• Financial Wellness Program