Business Intelligence Manager, Credit Union

USC Credit Union is looking for a skilled Business Intelligence (BI) Manager to enhance our data analytics and reporting, with the primary goal of giving our organization's leaders the key information they need to help them make informed, strategic business decisions. The BI Manager will source and analyze data, perform assessments and risk analysis to identify problems with current company processes, and support in decision making. The BI Manager will collaborate with management to increase efficiency and improve both member and employee experiences.

Responsibilities include, but are not limited to:

• Builds and maintains the underlying business intelligence infrastructure, including the cloud data warehouse (Snowflake), data models, visual style guides, and the pipelines that move and transform data from source systems into analytics-ready tables.
• Designs and operates modern data pipelines, including ingestion from operational systems and the transformation logic that prepares data for reporting and analysis.
• Produces data collection methods (e.g., surveys, tests, etc.), and develops tools and processes to support analyses.
• Generates summary and specified dashboard accounts which represent operational data in brief and intelligible format, suitable for the target audience, such as executive leadership, department managers and supervisors and other analysts.
• Provides business data trend information to support recommendations for action. Collaborates with management on matters of best practices, appropriate statistical measures and benchmarking. Provides management with suggestions, as appropriate.
• Carries out quality assessment of data, data reports and the accompanying decisions.
• Conducts analysis of findings and offers action-driven recommendations and insights to executive leaders and managers on the basis of results.
• Provides recommendations for decisions affecting business operations and strategic initiatives.
• Trains non-technical stakeholders on use of reporting tools and concepts.
• Devises policies and methods to be used for data governance standards, both for internal data and vendor relationships.
• May lead staff or student workers, as assigned.

Minimum Field of Expertise:

• Bachelor's degree in business, statistics, or another related field.
• Three years of experience in analytics with some supervisory duties.
• Direct knowledge and experience in data modeling, data warehousing and reporting.
• Strong SQL skills and hands-on experience with a cloud data warehouse. Snowflake experience is required.
• Experience building and visualizing reports in Power BI or a comparable tool.
• Project management experience for complex projects.
• Demonstrated organizational, critical thinking, interpersonal, planning, problem solving, and business analytical skills.
• Able to work at a high functional and technical level.

Preferred Qualifications:

• Experience with dbt for data transformation and modeling.
• Experience with Airbyte or a similar data integration / ingestion platform.
• Familiarity with version control (Git) and analytics engineering practices.

Compensation:

The annual base salary range for this position is $120,000 - $150,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Why USC Credit Union is a Great Place to Work

• Medical options through USC Network https://employees.usc.edu/medical/
• Dental: https://employees.usc.edu/dental/
• Vision: https://employees.usc.edu/vision/
• Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/
• Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/
• Tuition reimbursement: https://employees.usc.edu/tuition-benefits/
• Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/
• Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/
• WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/
• Other generous perks and discounts: https://employees.usc.edu/perks/

Fight On!

Minimum Education: Bachelor's degree

Minimum Experience: 3 years

Minimum Field of Expertise: Direct knowledge and experience in data modeling, data warehousing and reporting.

Project management experience for complex projects. Demonstrated organizational, critical thinking, interpersonal, planning, problem solving, and business analytical skills. Able to work at a high functional and technical level.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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