Business Interlock Senior Analyst

Location: San Diego, CA

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

The Business Interlock Sr. Analyst is responsible for creating positive outcomes for customers and the business. They play a key role in delivering success for teams and driving the work of Product Management (PdM) and Engineering Teams.

Role and Responsibilities:

• Works collaboratively within and across disciplines to bring out the best ideas and help everyone contribute to the outcomes they are accountable to deliver.

• They are responsible for defining project scope, setting milestones, and establishing timelines while considering technical feasibility and resource constraints.

Key Skills and Abilities:

• Expected to have strong skills in opportunity analysis, customer and market signals, and solutions identification.

• They should be proficient in building connections, relationships, and experiences across groups to understand the broader product/service family.

• Responsible for managing customer interactions effectively and ensuring that all aspects of a project align with the company's strategic objectives.

Collaboration and Communication:

• Collaborate with various departments, including marketing, IT, and customer service, to ensure the successful implementation of training programs.

• They are involved in collecting monthly and quarterly inputs for program updates, managing programmatic concerns and recommendations, and coordinating new/updated recordings with vendors.

Additional Information:

• The role involves compiling measurement data, providing innovative solutions that maximize customer value, and delivering solutions that are audience-friendly, accessible, and sustainable for the long term.

• Responsible for escalating training specialist issues and concerns and supporting planning and scheduling as needed.