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Business Loan Product Manager

First Horizon Bank

Memphis, TN

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JOB DETAILS
SKILLS
Bank Management, Banking Operations, Banking Services, Brokerage, Business Loans, Business Strategy, Capital Markets, Commercial Banking, Cross-Functional, Customer Satisfaction, Facebook, Financial Services, Fixed Income Investments, Information Technology & Information Systems, Legal Support Skills, Loan Operations, Loan Portfolio, Loans, Maintain Compliance, Market Entry Strategy, Market Trend Analysis, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Mortgage, Performance Analysis, Power BI, Pricing, Private Banking, Process Improvement, Product Lifecycle, Product Management, Product Programs, Profit & Loss, Project/Program Management, Regulations, Regulatory Compliance, Reporting Dashboards, Retail, Risk, Risk Analysis, Sales, Sales Campaigns, Small Business, Tableau, Technical Operations, Training/Teaching, Wealth Management
LOCATION
Memphis, TN
POSTED
2 days ago
Location: Onsite in Memphis, TN, Nashville, TN, Charlotte, NC, Raleigh, NC, Miami, FL, Birmingham, AL, New Orleans, LA, Baton Rouge, LA, Lafayette, LA, or Houston, TX

Summary:

The Business Product Manager is responsible for end-to-end management of the bank's loan product portfolio, ensuring alignment with corporate strategies and objectives. This strategic role leads the development, implementation, ongoing enhancement, and performance analysis of loan products and related systems, focusing on driving growth, maximizing client satisfaction, and maintaining operational excellence. The manager collaborates extensively across teams and participates in merger-related activities including mapping, conversion, staff enablement, and client communications.

Key Responsibilities:
  • Lead the ideation, design, and launch of new loan products or existing loan product enhancements, ensuring competitiveness and compliance with market, regulatory, and internal standards.
  • Partner with Marketing and Sales to develop positioning, value propositions, and go-to-market strategies.
  • Oversee the full lifecycle of loan products, including market trends, internal performance, risk assessment, pricing, profitability, operational setup, and ongoing review.
  • Serve as subject matter expert on product-focused initiatives and cross-functional projects impacting platforms, processes, or systems.
  • Facilitate coordination with Operations, Legal, Compliance, Credit, Information Technology, Risk, Training, and other teams to deliver product solutions that meet bank and client needs.
  • Participate in merger and acquisition activities, including mapping and aligning loan products, driving operational conversions, training associates, and supporting change communications for clients.
  • Develop and deliver training to associates on product features, benefits, updates, and sales campaigns.
  • Respond to ad-hoc requests, investigations, and resolve service or quality issues related to loan products.

Required Qualifications:
  • Bachelor's degree from a four-year college or university, OR a combination of education and relevant experience.
  • 3-5 years of experience in loan product management, banking, or a similar financial services role.
  • Strong understanding of product management, lending operations, banking technology, process optimization, and regulatory considerations.
  • Demonstrated track record of managing complex projects and cross-functional teams.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); experience with reporting/dashboarding tools (e.g., Tableau, Power BI) is a plus.

About UsFirst Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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